Retail Key Holder, Orange, #408

About the role

BevMo! by Gopuff is seeking a Key Holder for our Retail Operations team. This position is responsible for opening and closing the store and performing other duties in the absence of management. A Key Holder will assist the store in periods of high volume, provide support for new employees, deliver excellent customer service, and drive sales.

Responsibilities

• Provide excellent customer service by greeting and establishing rapport with customers while informing them of products and services
• Arrive early to open the store and leave late to close the store
• Assist the store during high-volume periods and support new employees
• Recommend in-house products to customers based on product knowledge
• Assist with inventory management tasks such as restocking merchandise, conducting inventory counts, and identifying discrepancies
• Process cash transactions accurately and efficiently, including opening and closing tills, counting cash, and preparing deposits
• Operate scanners, cash registers, and other electronics
• Follow proper age verification policies
• Ensure all prices and quantities are accurate and provide customer receipts
• Process refunds and exchanges
• Monitor the sales floor to prevent theft and minimize loss, including conducting bag checks and ensuring adherence to security procedures
• Maintain store cleanliness and assist in upholding standards on the sales floor, stock room, lockers, and bathrooms
• Train new employees on store procedures, product knowledge, and customer service standards

Requirements

• 1+ years of leadership experience in retail, grocery, military, restaurant, or equivalent
• Ability to work flexible schedules, including nights, weekends, holidays, and peak hours
• Basic math skills and proficiency in cash handling
• Team-oriented mentality
• Ability to lift up to 49 pounds
• High School Diploma or equivalent

Benefits

• Medical, Dental, and Vision Insurance (for full-time employees)
• 401(k) Retirement Savings Plan
• 25% employee discount & FAM Membership
• Vacation and Sick Time for eligible employees
• Employee Assistance Program (EAP) through AllOne Health (formerly Carebridge)

Pay

Gopuff pays employees based on market pricing and location. Compensation for U.S. locations is based on a cost of labor index for that geographic area.

Orange, CA: USD $17.65/hr