Retail Key Holder-LENNOX TOWN CENTER

Career Development

As a Key Holder, you will support delivering sales plan through effective execution of store and operational tasks. You will also lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.

Responsibilities

• Act as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Provide individual and team performance feedback and recommendations to managers.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Display knowledge of product, company policies, and store strategies.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Drive rewards program enrollment and engagement on both the sales floor and at check-out.
• Afford constant physical activity, including standing, walking, reaching, and lifting.
• Assist with floorset execution, window changes, visual presentation, and marketing placement as needed.
• Thrive in a customer-first based retail environment.
• Ability to foster a customer-focused selling culture.
• Demonstrated sales, customer experience, and operational results in a fast-paced environment.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Ability to provide in the moment coaching to associates.
• Ability to de-escalate store and customer situations effectively.
• Must be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Requirements

All store positions require constant physical activity, including standing, walking, reaching, and lifting. Associates are expected to climb ladders, lift, reach, bend, and kneel to obtain products for customers and to maintain the visual appearance of the store. Associates should be able to lift 10 pounds consistently and up to 50 pounds.

Qualifications

Education: High school diploma, GED certificate, or Relevant Work Experience.

Skills

Ability to lead with curiosity and humility, build high performing teams, influence and inspire with vision and purpose, observe, engage and connect, strive to achieve operational excellence, deliver business results, foster a customer-focused selling culture, demonstrate sales, customer experience, and operational results in a fast-paced environment, communicate effectively, provide in the moment coaching to associates, de-escalate store and customer situations effectively, and be available to work peak days and times, including varied shifts of evenings, weekends, and holidays.

Benefits

• Competitive, performance-based compensation and bonus incentive programs for sales leadership positions.
• Limited Medical Benefit Plans that give you access to a national PPO network, along with coverage for prescription drugs and telemedicine with free consultations.
• Dental coverage, and vision coverage for frames and eye exams.
• Care benefits with unlimited access to the leading network through Care.com for finding and booking short-term and ongoing care.
• No-cost mental health and wellbeing support through our Employee Assistance Program (EAP).
• On-demand access to your earned wages through DailyPay.
• 40% merchandise discount and free Bath & Body Works product that encourages you to come back to your senses!

Pay

Details on pay are available at bbwbenefits.com.

Schedule

Details on schedule are available at bbwbenefits.com.