Retail Key Holder

Company Overview

We are a fashion‑lifestyle brand of big dreams, colorful confidence and inspired design. Founded on Family, Fashion and Philanthropy, we believe that our employees and customers are the heart and soul of our brand, and that giving back is the truest form of success. Fashion meets innovation in the design of our two state‑of‑the‑art facilities based in the heart of Austin, Texas, and overflows into the design of our growing retail environment across the country.

Position Overview

As a Key Holder, you support the Store Leadership Team by rocking out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience. You assist with daily operations of the store as needed, give input on training, motivating, and celebrating Stylists and team members, and represent the Kendra Scott culture uniquely and positively.

Responsibilities

• You’re Customer Focused! Model and teach WOW service with a “customer is our boss” mentality, using the WOW Service Principles to connect with every guest and make a difference in their day.
• You Drive Results: Learn to drive sales by maximizing overall store productivity and building guest connections through WOW experiences.
• You Build Networks: Assist in building brand awareness through philanthropic efforts and community initiatives, helping achieve event and give‑back goals.
• You Instill Trust: Maintain store safety standards, adhere to Asset Protection standards and Kendra Scott policies, and always do the right thing.
• You Communicate Effectively: Educate guests and team members on product details and personal style, making expert product suggestions.
• You Are Nimble: Flex between the sales floor, Color Bar™, events, and back‑of‑house as needed; stay curious, flexible, and open to trying new things.
• You Collaborate: Support your team in providing WOW experiences, share ideas, and embrace others’ viewpoints to create mutual accountability, trust, and commitment.
• You Take Action: Prioritize making a difference in guests’ days, proactively resolve concerns, and tackle new opportunities with urgency, high energy, and enthusiasm.
• You Display Courage: Set clear, attainable goals, provide real‑time coaching, handle tough situations, and challenge yourself and others to achieve greatness.

Minimum Requirements

• Must be over the age of 18.
• Ability to lift and move at least 50 lb.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Ability to work a flexible schedule to meet the needs of the business, including evening, weekend, and holiday shifts.

Ideal Candidate

• Retail and/or customer service experience is required.
• Genuine passion for providing exceptional customer service and developing customer relationships.
• Strong problem‑solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Enthusiasm for fashion and helping others develop personal style by keeping up with trends and styling pieces.
• Growth mindset with a strong desire to learn, grow, and embrace new ideas.
• Passion for giving back and serving the community.
• Appreciation for our core values of Family, Fashion, and Philanthropy.
• Must be available to work at least 30 hours per week, including nights and weekends.
• Ability to accommodate a changing schedule.

We are an equal opportunity employer and value diversity at our company.