Retail Key Holder

About the Role

As a Key Holder, better known as a “Floor Leader,” at Skechers you’ll take on an essential retail leadership role, contributing to store operations and mentoring your team to deliver exceptional customer service. In this entry‑level management position you’ll oversee daily operations, support sales goals, and help maintain the store’s premium shopping environment. The role offers room to advance toward a Retail Manager career or grow within Skechers’ global brand.

Responsibilities

• Customer Service Management: Engage with customers to provide expert advice on Skechers products, ensuring every shopper leaves with the perfect fit and a great experience.
• Retail Leadership Role: Supervise daily operations, including store opening and closing procedures, security protocols, and overall operational standards.
• Team Leadership: Mentor and support team members to develop skills in customer service, sales, and daily operations.
• Sales and Goals: Contribute to achieving store and individual sales targets by implementing effective selling techniques and promoting key Skechers products.
• Store Operations: Execute merchandising plans, restock products, and maintain store cleanliness to enhance the shopping environment.
• Retail Supervisor Duties: Oversee stock and inventory routines while collaborating with store management to address operational needs.
• Problem Solving: Proactively identify and resolve in‑store challenges to ensure a smooth shopping experience for customers.

Requirements

• Ability to work a varied schedule, including evenings, weekends, and holidays.
• Problem‑solving skills to resolve any issues that may arise in‑store.
• Highly organized to manage inventory, staffing, and other operational tasks.
• Desire to foster a respectful, safe, and fun environment for Skechers store employees.
• Comfortable mentoring team members and communicating with all levels of the store team.
• Acts with a sense of confidentiality and urgency.
• High school diploma or equivalent preferred but not required.
• Previous experience as a Key Holder, Shift Leader, or Retail Supervisor in retail, restaurant, or hospitality industry preferred but not required.
• Sales skills to drive revenue growth and meet targets.
• Excellent written, verbal, and interpersonal communication skills.
• Must be at least 18 years of age at the time of application.

Benefits

• Competitive pay with regular increases.
• Generous discounts on Skechers footwear, apparel, and accessories (including exclusive Friends and Family discounts).
• Flexible schedules to support work‑life balance.
• On‑the‑job training to strengthen skills in retail leadership, customer service management, and store operations.
• Opportunities for career advancement in retail management with a global brand.
• Additional benefits and perks to be reviewed during the interview process.

Pay

Starting rate: $18.03 per hour.

Schedule

Varied schedule, including evenings, weekends, and holidays.