Retail Key Holder

Position Overview

As a Key Holder, you support the Store Leadership Team by rocking out strong WAM (WOW Awareness Manager) segments and ensuring a WOW guest experience! You assist with daily operations of the store as needed. You give input on training, motivating, and celebrating Stylists and team members. You have a passion for driving stellar results and amplifying our brand purpose. Most importantly, you represent the Kendra Scott culture uniquely and positively!

Responsibilities

• Model and teach WOW service with a “customer is our boss” mentality, using the WOW Service Principles to connect with every guest.
• Train and develop Stylists to provide WOW experiences and ensure all guests feel welcome and seen.
• Drive sales by maximizing store productivity and building guest connections through WOW experiences.
• Assist in building brand awareness through philanthropic efforts and community initiatives, helping achieve event and give‑back goals.
• Maintain store safety and asset protection standards, adhere to Kendra Scott policies and procedures.
• Educate guests and team members on product details and personal style, making expert product suggestions.
• Flexibly work across the Salesfloor, Color Bar™, Events, and Back of House as needed.
• Support team members, share ideas, and foster mutual accountability, trust, and commitment.
• Proactively resolve guest concerns, taking on new opportunities and challenges with urgency and enthusiasm.
• Set clear, attainable goals, provide real‑time coaching, and challenge others to achieve greatness.

Minimum Requirements

• Must be over the age of 18.
• Ability to lift and move at least 50 lb.
• Ability to bend, squat, twist, and reach.
• Ability to stand and/or walk for at least 6 hours per shift.
• Flexible schedule to meet business needs, including evening, weekend, and holiday shifts.

Ideal Candidate

• Retail and/or customer service experience.
• Genuine passion for providing exceptional customer service and developing relationships.
• Strong problem‑solving skills and a positive attitude under pressure.
• Strong organizational and communication skills.
• Enthusiasm for fashion, staying current with trends, and styling pieces for customers.
• Growth mindset with a desire to learn, grow, and embrace new ideas.
• Passion for giving back and serving the community.
• Alignment with core values of Family, Fashion, and Philanthropy.
• Availability to work at least 30 hours per week, including nights and weekends.
• Ability to accommodate a changing schedule.

Schedule

Flexible schedule required, including evenings, weekends, and holiday shifts. Must be available to work at least 30 hours per week.