Retail Key Holder

About the role

Step into a role that combines hands-on customer service with leadership responsibility in our brand-new Goodwill store in Olean. We’re looking for a Cashier who can also serve as a Key Holder—supporting daily operations while helping lead the team. This is an ideal opportunity for someone ready to grow from a front-line role into retail leadership.

Responsibilities

• Provide excellent customer service as a primary cashier, creating a positive checkout experience
• Operate the register and ensure accurate cash handling and POS transactions
• Perform opening and closing procedures, including securing the store
• Serve as Manager on Duty when needed, providing support and direction to team members
• Train and assist Store Associates to maintain strong performance
• Support sales floor, donation door, and merchandising activities
• Assist with donation processing, including sorting, pricing, and meeting production goals, as needed

Requirements

• 1+ year of retail experience; keyholder or leadership experience highly preferred
• Strong cashiering and customer service skills
• Ability to lift up to 50 lbs and work on your feet for extended periods
• Flexible schedule, including evenings and weekends

Qualifications

• A customer-focused team member with strong retail experience
• A confident communicator who can step into a leadership role when needed
• Reliable, flexible, and leads by example
• Lives our values: Own It, Dare to Excel, Be Bold, Be Extraordinary, Win Together

Benefits

• Build leadership skills while maintaining strong front-line experience
• Career advancement opportunities—Assistant Manager and Store Manager roles
• Development and training programs
• A supportive team environment focused on growth, learning, and impact
• Ongoing review of pay and benefits to remain competitive
• Full-time employees may be eligible for bonus opportunities

Pay

$17.00–$18.00/hour, based on experience