Retail Inventory Coordinator

About the role

We are looking for a detail-oriented Retail Inventory Coordinator who is passionate about personal care products to join our team. This role ensures the day-to-day operations of retail and inventory within the salon and spa meet high client service standards and achieve overall retail and service sales goals.

Responsibilities

• Oversee day-to-day retail and inventory operations to maintain client service standards and sales goals.
• Maintain the integrity of the automatic replenishment system, including placing orders, stock control, and merchandising.
• Complete salon-to-salon transfers and required paperwork in a timely manner.
• Communicate weekly out-of-stock items with in-salon, spa, and warehouse departments.
• Coordinate and lead bi-annual physical inventory.
• Track and audit inventory discrepancies using the company’s inventory system.
• Ensure stock areas are clean, organized, and easy to navigate.
• Place weekly supply orders and monitor quantities within Open to Buy Budget Guidelines and days of supply targets.
• Lead monthly Stock Control Book counts, audits, and return audits for accuracy.
• Distribute and verify the accuracy of received orders.
• Communicate new policies and procedures to the teams.
• Write supplemental orders to replenish stock as needed.
• Rotate and maintain products on shelving units for cleanliness and presentation.
• Maintain storefront displays that promote the company (if applicable).
• Ensure optimal levels of holiday collateral.
• Perform daily stock movement for all departments.
• Complete station audits for hair, nail, and spa departments at least twice weekly.
• Attend monthly Retail Coordinator meetings to stay updated on policies and procedures.
• Perform weekly active assortment audits for hair and nail departments and assist the GM with supplemental orders.

Requirements

• Experience with hospitality, retail, or customer service in a fast-paced environment.
• Beauty, spa, or salon experience is a plus.
• Strong analytical, problem-solving, and conflict resolution skills.
• Proficiency with Excel and Word.
• Ability to handle multiple tasks, prioritize, and meet deadlines with urgency.
• Flexibility to work evenings, weekends, and some holidays.
• Strong communication and organizational skills.
• Ability to work independently and as part of a team.
• Ability to stand for prolonged periods.
• Ability to lift and carry up to twenty-five pounds.

Benefits

• Competitive pay.
• Employee discounts (up to 90% off Tricoci menu service pricing, 25-50% off retail, and more).
• Growth opportunities within a diverse, inclusive, and fun working environment.
• Comprehensive health insurance including medical/rx (including virtual visits), dental, vision, life, and disability.
• Critical Illness, Group Accident, and Hospital Indemnity insurance available.
• Company matching 401(k) Plan.
• Wellness benefits including EAP with 5 free sessions (per situation).
• Paid Leave/Vacation.

Health insurance and 401(k) are available after meeting eligibility requirements.