Retail Host/Hostess - Jason Aldean's, Nashville

About the role

A Retail Host/Hostess portrays friendliness, excellent customer service, and high standards while assisting customers as they shop within our venues merchandise stores. The Retail Host/Hostess also greets customers upon arrival, answers questions related to the merchandise and store policies, and helps locate items. A Retail Host/Hostess is responsible for processing payments and keeping the sales floor neat and well-stocked. The goal is to accelerate our business development by providing customers with a memorable experience.

Responsibilities

• Greet incoming and departing guests warmly with a genuine smile and eye contact.
• Suggest items, lend opinions, and provide merchandise information.
• Be alert and observant on the sales floor to assist with guest needs.
• Work with complaints or customer refunds with a positive attitude and professionalism.
• Manage financial transactions and process payments in the POS system.
• Access and operate business applications for communication with fellow team members (e.g., email, chat/text messaging).
• Keep sales floor neat and well-stocked.
• Maintain organization of stock rooms and accurately track inventory.

Requirements

• Minimum of a High School Diploma or equivalent.
• Minimum of 6 months in retail related positions preferred.
• Minimum of 6 months of experience in customer service preferred.

Skills

• Customer-oriented approach and patience
• Excellent people skills
• Hands-on experience in cashier duties and money handling
• Responsible and trustworthy
• Attention to detail and strong organization skills

Work environment

Nightclub, bar, and/or lounge environment. Involves constant public contact. Fast-paced, high-volume, high-energy environment.

Schedule

• Hours may be part-time (less than 30 hours per week).
• Schedule could exceed 30 hours per week and may include overtime when approved by management.
• Work varied shifts to include days, nights, weekends, and holidays.