Retail General Manager Norcross

About the role

The General Manager at Office Depot Office Max is responsible for growing total sales and services within the location. They own and drive the overall customer experience and sales service culture, manage sales performance, identify sales opportunities, develop store strategies, and ensure maximum sales and profitability.

Responsibilities

• Owns and leads the customer experience and sales service culture within the location.
• Develops overall store strategies and tactics to achieve sales results and operational goals.
• Increase conversation rates and drive customer traffic into stores.
• Ensure maximum sales and profitability by focusing on key business initiatives.
• Manages sales performance and identifies sales opportunities.
• Develops and executes store strategies to achieve sales results and operational goals.
• Owns associate training and development, talent assessment, identifying and developing top talent, and succession planning.
• Provides positive and constructive feedback, and appropriate coaching and counseling.
• Leads, motivates, and inspires associates to create a customer/client first environment resulting in a memorable and positive customer experience.
• Hosts in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty.
• Hires, merchandises, operates, and executes store and company standards.
• Resolves associate and customer relations' concerns and partners with respective business partners on a timely basis.
• Manages performance management of all associates and fosters a positive and inclusive workplace environment.
• Initiates and supports company changes as a Change Champion.

Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred.
• 2–4 years of management experience, or equivalent skills gained through an internal development program.
• Strong business acumen and sound judgment with proven people-management abilities.
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team.
• Excellent verbal and written communication skills.
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment.
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise.

About the ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Commitment to Safety

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

Application

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