Retail General Manager

About the role

Every leader is responsible for growing total sales and services within the location. The General Manager has ownership and is responsible for achieving results for Sales, Services, Operations Profit, and Customer/Community relationships and drives the overall customer experience and sales service culture within the location. Has accountability for managing sales performance and identifying sales opportunities. Develops overall store strategies and tactics to achieve sales results and operational goals, increase conversation rates, and drive customer traffic into stores. Ensure maximum sales and profitability by focusing on key business initiatives.

Responsibilities

• Own associate training and development, talent assessment, identifying and developing top talent, and succession planning
• Provide positive and constructive feedback, and appropriate coaching and counseling
• Lead, motivate and inspire associates to create a customer/client first environment resulting in a memorable and positive customer experience
• Actively engage with the local community and host in-store events with small and medium businesses (SMB) to build strong client relationships, improve customer retention, and increase brand awareness and loyalty
• Handle hiring, merchandising, operations, and execution of store and company standards
• Resolve associate and customer relations’ concerns and partner with respective business partners on a timely basis
• Manage performance of all associates and foster a positive and inclusive workplace environment
• Act as an active Change Champion, initiating and supporting company changes

Qualifications & Requirements

• High school diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or related field preferred
• 2–4 years of management experience, or equivalent skills gained through an internal development program
• Strong business acumen and sound judgment with proven people-management abilities
• Demonstrated leadership skills with the ability to lead, coach, and positively influence at all levels, while working both independently and as part of a team
• Excellent verbal and written communication skills
• Strong planning, prioritization, and execution skills in a fast-changing, often ambiguous environment
• Proficient with computers, job-related technology, and POS systems for accessing and processing information and merchandise

Pay

• Salary range: $70,304/year to $85,000/year (all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed)
• May be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions

Benefits

• Competitive salaries
• Benefits package, which includes a 401(k) and more
• Plenty of opportunities to move and grow within our organization