Retail General Manager
About the Role
As a Visionworks General Manager (GM), you'll be a leader of both people and the business. We're seeking a smart, business-savvy self-starter who understands profitability and the key drivers of success. You'll manage a service-driven team to ensure a seamless, human, and bold patient and customer journey, from doctor appointments to eyewear pickup.
Responsibilities
- Maximize store profitability without compromising the patient/customer experience by setting and exceeding financial and performance goals.
- Engage regularly with the Doctor to discuss business needs, associates, and patient/customer experience.
- Prepare and plan daily business operations by managing incoming traffic, doctor appointments, and scheduled eyewear services.
- Hire, train, coach, develop, and support store associates to excel in their roles, ensuring a flawless patient/customer experience.
- Remove obstacles and resolve issues in the patient/customer experience as needed.
- Lead, execute, and improve broad operational activities to meet financial and customer experience goals.
Qualifications
- HS Diploma or GED required; Bachelor’s degree preferred.
- Three (3) or more years of related experience required.
- Optical management experience preferred.
Pay
$58,656 - $66,915 per year
Benefits
- Vision Coverage
- Paid Parental Leave
- Bereavement Leave
- 401(k) Savings Plan
- Paid Time Off
- Milestone Anniversary Awards
- Medical and Dental for Full-Time Employees
- Exclusive Employee Discounts
About Us
Want to bring the “care” back to the vision care industry? We're looking for charismatic individuals who are ready to be the heart of our brand. Whether it's a friendly voice over the phone or a welcoming smile when a patient walks into your store, we need people passionate about helping customers look great and see great. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity, and Inclusion (DE&I).