Retail General Manager
About the role
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction. The Retail General Manager will also ensure that customer expectations are met, conduct meetings with subordinate employees, maintain effective vendor relationships, and build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Responsibilities
- Generate and execute travel center and restaurant business plans to meet standards, sales, profit objectives, and customer satisfaction
- Ensure customer expectations are met
- Conduct meetings with subordinate employees
- Maintain effective vendor relationships
- Build, coach, manage, and develop teams (staffing, interviewing, hiring, training)
- Drive sales
- Manage team members
- Track inventory
- Provide customer service
- Perform P&L analysis
Qualifications
- Exemplify integrity and accountability at the managerial level
- Demonstrate excellent team leadership skills
- Ability to work a flexible schedule of nights, days, weekends, and holidays
- Minimum 2‑3 years of management experience in retail, restaurant, grocery, or other service industry with responsibility for financial results
- Previous management proficiency in high‑volume retail with P&L accountability
- Ability to create and maintain a customer‑focused culture
Benefits
- Fuel discount
- Nation‑wide medical, dental, and vision plans
- 401(k)
- Flexible spending accounts
- Adoption assistance
- Tuition reimbursement
- Weekly pay
Pay
Starting between: $57,783.96 - $89,600.00 per year, plus short‑term monthly incentive opportunity.
Schedule
Flexible schedule required, including nights, days, weekends, and holidays.