Retail General Manager

About the Role

At Office Depot and OfficeMax, the General Manager is responsible for growing total sales and services within the location, driving the overall customer experience, and fostering a sales service culture. This role owns associate training, talent development, and succession planning while ensuring maximum sales, profitability, and operational excellence.

Responsibilities

• Achieve sales, services, operations profit, and customer/community relationship goals.
• Develop and execute store strategies and tactics to increase conversion rates and customer traffic.
• Lead, motivate, and inspire associates to create a customer-first environment with a positive experience.
• Engage with the local community and host in-store events with small and medium businesses (SMB) to build client relationships and brand loyalty.
• Oversee hiring, merchandising, operations, and execution of store and company standards.
• Resolve associate and customer relations concerns in partnership with business stakeholders.
• Manage performance of all associates and foster a positive, inclusive workplace environment.
• Act as a Change Champion by initiating and supporting company changes.
• Train and develop associates at all levels to create a sales-focused environment and talent bench strength.
• Deliver an exceptional customer experience through observation, interaction, and issue resolution.
• Implement training, tools, and systems to meet customer needs.
• Manage performance appraisals, providing timely developmental feedback to associates.
• Support diversity, innovation, and risk-taking in the workplace.
• Address associate conflicts effectively and provide real-time counsel on performance issues.
• Increase sales and profitability while managing staffing needs using labor models and workforce management systems.
• Oversee inventory levels, assets, expenses, and merchandise flow-through processes.
• Maintain store appearance according to company guidelines, including signage, labeling, and visual merchandising.
• Lead daily, weekly, and monthly store meetings to communicate company initiatives, policies, and operational updates.
• Ensure associate understanding of company benefits, directives, and programs.
• Obtain and maintain Sales Leader certification and other required training (e.g., Anti-Harassment, Code of Ethics).
• Adhere to OSHA, Workers’ Compensation, wage and hour, I9 compliance, and other legal requirements.

Requirements

• High School diploma or equivalent required; bachelor’s degree in Business, Marketing, Retail Management, or a related field preferred.
• Minimum two to four years of management experience or demonstrated skills through an internal development program.
• Strong business acumen and ability to lead, coach, and manage others professionally.
• Executive presence with the ability to positively influence at all levels.
• Excellent verbal and written communication skills.
• Ability to plan, prioritize, and execute detailed instructions efficiently.
• Demonstrated leadership capabilities, including independent and collaborative work.
• Sound judgment and people management abilities.
• Adaptability to changing environments and ability to achieve goals under stress and ambiguity.
• Proficiency in using computers and technology for information access and POS systems.

Benefits

• Competitive salaries.
• Comprehensive benefits package, including a 401(k).
• Opportunities for career growth and advancement within the organization.