Retail General Manager

About the role

Goodwill is seeking an experienced Retail General Manager (RGM) to lead the operations of a thriving retail location. The RGM oversees sales floor operations, back‑of‑house production, and creates a culture of excellence, customer satisfaction, and team development while contributing to Goodwill’s mission of transforming lives.

Responsibilities

• Lead day‑to‑day operations of a high‑performing retail store, from opening to closing.
• Manage both sales floor and back‑of‑house production teams to ensure smooth, efficient merchandise flow.
• Monitor inventory, stock levels, and merchandising to maximize revenue and maintain a compelling store presentation.
• Recruit, train, schedule, and manage a dynamic team including Assistant Managers, Supervisors, Processors, and Sales Associates.
• Cultivate a customer‑first culture, ensuring every shopper and donor receives top‑tier service.
• Ensure compliance with safety protocols, state regulations, and loss‑prevention procedures.
• Take full ownership of store P&L and make data‑driven decisions to meet performance goals.
• Handle payroll, attendance, and scheduling using internal systems.
• Serve as the go‑to leader for resolving team or customer concerns.
• Maintain strong communication across departments and stores to align goals and performance.

Requirements

• 3–5 years of retail management experience.
• Hands‑on leadership style with ability to manage both sales operations and merchandise production.
• Experience with profit & loss statements, team development, and performance coaching.
• Physical ability to lift 35–50 lb and perform on‑site tasks.
• Willingness to work weekends, evenings, and holidays based on business needs.

Preferred Qualifications

• High school diploma required; Associate’s degree preferred.
• Experience in the thrift/resale industry.
• Strong communication skills, basic math, and computer proficiency.
• Valid driver’s license.

Benefits

• Quarterly bonus potential of up to 25 % of quarterly salary based on key performance metrics.
• Welcome bonus of $1,000 upon joining (details available from recruiter).
• Opportunities for growth, ongoing training, and a career that supports community impact.

Schedule

Flexible schedule required, including weekends, evenings, and holidays as business needs dictate.