Retail General Manager

We're looking for a Retail General Manager to lead the strategic and operational direction of our retail stores, driving growth, developing talent, and delivering exceptional customer experiences.

About the role

In this high-impact role, you'll work directly with company leadership to shape sales strategies, elevate store performance, and build a strong culture of accountability and excellence across a multi-location retail network. This is a salary + commissioned role; amounts will be discussed based on experience during the interview process.

Responsibilities

• Lead & Execute Sales Strategy
  • Drive weekly sales performance through goal alignment and execution.
  • Analyze trends and forecast sales in collaboration with Finance and Leadership.
  • Co-develop commission structures and growth initiatives that motivate teams and meet budget goals.
• Oversee Store Operations & Merchandising
  • Ensure brand consistency across stores through high merchandising standards and seasonal floor sets.
  • Manage store promotions and inspect locations for operational excellence and customer satisfaction.
• Develop Talent & Build Teams
  • Lead monthly Store Manager meetings to support alignment and engagement.
  • Own the full hiring lifecycle for store leadership roles, including training and development.
  • Design product knowledge and customer engagement programs that drive results.
• Customer & Vendor Relations
  • Serve as a key escalation point for complex customer issues.
  • Manage vendor partnerships and oversee CSI programs to ensure service excellence.
  • Support resolution of claims and lien issues when necessary.
• Financial & Strategic Oversight
  • Monitor store budgets and P&L performance for efficiency and profitability.
  • Work with store leaders to reduce aged inventory and improve stock turnover.
  • Participate in corporate strategy discussions and retail growth planning.

Requirements

• Bachelor's degree in Business, Retail Management, or related field (MBA preferred).
• 7–10+ years of experience in multi-unit retail management.
• Proven leadership in sales, team development, and operational excellence.
• Strong analytical, forecasting, and budget management skills.
• Confident communicator and problem-solver with a collaborative mindset.
• Flooring industry experience is a plus.

Benefits

• Play a key role in shaping the future of a growing, customer-focused retail brand.
• Collaborate closely with executive leadership and make a tangible impact.
• Enjoy flexibility to work remotely after initial onboarding and training.
• Competitive salary, benefits, and travel opportunities to retail locations nationwide.