Retail Full Time Store Supervisor

Primary Responsibilities

• Sales and Service Excellence:
  • Foster a culture that builds trust, brand loyalty and exceptional client service delivery.
  • Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
  • Maintain awareness of planned advertisements and promotions.
  • Provide exceptional customer service by educating customers about Office Depot products and services.
  • Effectively utilize communication tools to request assistance anywhere on the sales floor, and to coordinate the appropriate service, and customer engagement throughout the store.
  • Evaluate the customer's needs to determine the total solution.
• Leadership and Team Development:
  • Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
  • Facilitate training sessions on the business model and the holistic service offering for clients/customers.
  • Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
  • Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
  • Other responsibilities as deemed necessary.
• Operational Efficiency:
  • Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
  • Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
  • As a leader in the store, ensure regular loss prevention compliance.
  • Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
  • Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• External Key Carrier Responsibilities:
  • Maintain the safety and security of the building and associates during the absence of other managers.
  • In partnership with all associates, ensure regular loss prevention compliance.
  • Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
  • Fulfill responsibilities associated with External Key Carrier designation.

Education & Experience

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledgeable in Technology and Print, including use of relevant equipment and POS systems.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

Pay, Benefits & Work Schedule

• The salary range for this role is $18.00 to $22.00 per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.
• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunities to move and grow within our organization.
• You may be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.
• This is a full-time position that requires a flexible schedule aligned with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays.
• Full-Time Supervisor positions must be able to perform External Key Carrier responsibilities which include but are not limited to opening and closing responsibilities.