Retail Full Time Store Supervisor

About the role

The Retail Store Supervisor role at Office Depot is a full-time position focusing on providing comprehensive solutions across Technology, Services, Furniture, and Print offerings. This role involves building and maintaining customer relationships, becoming a trusted advisor, and driving sales through effective communication and sales techniques.

Primary Responsibilities

• Foster a culture of trust and exceptional client service delivery.
• Utilize and understand the selling program to promote the sale of the best solution and additional product/service solutions.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Educate customers on the total solution based on their needs.
• Guide, direct, and train store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Evaluate associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Contribute to increasing sales and profitability through conversion, AOV, and customer satisfaction improvement initiatives.
• Perform external key carrier responsibilities such as opening and closing the store, ensuring regular loss prevention compliance, and assisting with cash handling and daily store balancing.

Education & Experience

• A high school diploma or equivalent preferred.
• Coursework in Business, Retail Management, or related fields a plus.
• 1-3 years related experience, including retail, sales, customer-facing, and supervisory experience.

Skills & Competencies

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others.
• Works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

About The ODP Group

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated B2B distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

Pay, Benefits & Work Schedule

The salary range for this role is $16/hour to $19/hour, with state and local minimum wages applied. The company offers competitive salaries, a benefits package, including a 401(k) and more, along with numerous opportunities for growth within the organization. You may be eligible for an incentive program, paid in accordance with the Incentive Plan terms and conditions.

Equal Employment Opportunity

The company is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law. We will consider for employment qualified applicants with arrest and conviction records pursuant to the City & County of San Francisco Fair Chance Ordinance.

How to Apply

To apply for this position, click the “Apply Now” button and follow the instructions on each page. Once you have completed the application, click the “Submit” button.