Retail Full Time Store Supervisor

About the role

At Office Depot, the Retail Store Supervisor is a full-time position focused on providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. The role involves quickly building and maintaining relationships to establish trust and become the go-to advisor on technology products/services and print offerings. The Store Supervisor demonstrates a strong passion for the brand, technology products, furniture, services, print, and other offerings, effectively utilizing Office Depot’s proven sales principles to proactively engage customers and drive sales of the complete range of offerings.

The Store Supervisor supports a customer-centric environment, engages with the local community, and contributes to a positive culture aligned with the Office Depot 5C values: Caring, Committed, Creative, Collaborative, and Courageous. Additionally, the Store Supervisor is responsible for training other associates on technology products, selling techniques, attachments, services, and driving sales. The position requires a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays. Full-time Supervisor positions must perform External Key Carrier responsibilities, including opening and closing duties. The Store Supervisor is essential to driving store success through inspiring sales brilliance and exceptional service. The ideal candidate is passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team. Essential functions may require consent to periodic comprehensive background checks conducted by a third party.

Responsibilities

Sales and Service Excellence:

• Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
• Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Effectively utilize communication tools to request assistance anywhere on the sales floor, coordinate appropriate service, and drive customer engagement throughout the store.
• Evaluate the customer’s needs to determine the total solution.

Leadership and Team Development:

• Provide guidance, direction, and ongoing training to store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certifications, and competencies.
• Other responsibilities as deemed necessary.

Operational Efficiency:

• Process merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• As a leader in the store, ensure regular loss prevention compliance.
• Assist the General Manager in providing guidance and effective coaching to associates for improved performance.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.

External Key Carrier Responsibilities:

• Maintain the safety and security of the building and associates during the absence of other managers.
• In partnership with all associates, ensure regular loss prevention compliance.
• Perform opening and closing responsibilities, including activation and deactivation of the store's alarm system, cash handling, and daily store balancing.
• Fulfill responsibilities associated with External Key Carrier designation.

Requirements

• High school diploma or equivalent preferred; coursework in Business, Retail Management, or related field a plus.
• 1–3 years related experience; retail, sales, customer-facing, and/or supervisory experience preferred.
• Knowledgeable in Technology and Print, including use of relevant equipment and POS systems.
• Ability to work a flexible schedule aligned with business needs, including evenings, weekends, and occasional holidays.
• Must be able to perform External Key Carrier responsibilities (opening/closing duties).
• Consent to periodic comprehensive background checks conducted by a third party.

Skills

• Strong selling, interpersonal, and communication skills (verbal and written).
• Proven ability to lead, coach, and train others; works well independently and as part of a team.
• Comfortable using technology and systems to complete daily responsibilities.
• Demonstrates problem-solving, conflict management, time management, and business acumen.
• Drives for results, directs others effectively, makes sound decisions, and collaborates well.
• Adaptable, accountable, and able to maintain open availability.

About the company

The ODP Group, through its business entities ODP Business Solutions and Office Depot, is a leading provider of products, services, and technology solutions through an integrated business-to-business (B2B) distribution platform and omnichannel presence, which includes world-class supply chain and distribution operations, dedicated sales professionals, online presence, and a network of Office Depot and OfficeMax retail stores.

We are committed to maintaining a safe and healthy work environment for our Coworkers and our customers. All Coworkers are expected to support our operational safety culture by working safely and addressing potential hazards or concerns.

Pay & Benefits

The salary range for this role is $19.40/hour to $21.