Retail Full-Time Sales Lead - Savage X Fenty (Cross County Center - Yonkers, NY)

About the role

Savage X Fenty is currently seeking a Retail Sales Lead at Cross County Center - Yonkers, NY. This role reports directly to the Store Manager and plays a crucial part in supporting day-to-day store operations and team development.

Responsibilities

• Upkeep an inclusive store culture that reflects our values and brand ethos, resulting in an engaged team and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening and closing procedures, bank deposits, driving productivity during downtime, upholding cleanliness standards, and ensuring a welcoming, service-focused sales floor at all times.
• Achieve Key Performance Indicators (KPIs), budgets, and objectives by fostering a culture of accountability among team members.
• Engage customers in new and meaningful ways by providing knowledge on product fabrics, features, fit, and function.
• Provide training and immediate feedback around the Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work with the Store Manager to inspire associates to meet/exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store merchandising guidelines that make shopping easy and add value to the customer's purchase journey.
• Participate actively to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence, meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Maintain personal sales goals and achieve sales targets.
• Maintain all safety and security standards, as well as identify and communicate potential issues.
• Assist with visual merchandising standards by partnering with the Store Manager.
• Maintain cleanliness and organization of the store, including the sales floor, stockroom, and common areas.

Requirements

• Experience: 1-2 years in a customer-facing role with a focus on lingerie and intimates (a plus).
• High-volume retail environment experience.
• A flexible and reliable schedule; you will be scheduled to work evenings, weekends, and holidays based on business needs.
• A positive attitude towards ambiguity and challenges, with a growth mindset.
• Excellent verbal, written, and interpersonal communication skills with the ability to communicate vision and purpose clearly.
• Tech-savvy or strong comfort with technology as a component of daily responsibilities.
• Self-directed and highly motivated to take ownership of tasks to ensure solutions.
• Ability to work in a team-selling environment.

Qualifications

• Must be 18 years of age or older.

Skills

• Customer service skills.
• Product knowledge.
• Team leadership.
• Communication skills.
• Technology proficiency.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time.
• Paid time off.
• 401(k) match.
• Quarterly bonus plan.
• Monthly free outfit.

Pay

The role offers a salary between $20.00 - $21.50 per hour, depending on experience.

Schedule

The position involves working evenings, weekends, and holidays based on business needs.