Retail Full Time Sales Lead, Fabletics (Broadway Plaza - Walnut Creek, CA)

About the role

The Full-Time Sales Lead position at Fabletics, located at Broadway Plaza in Walnut Creek, CA, is seeking a self-starter with high energy who loves engaging with new people. This role reports to the Store Manager and involves leading the team to deliver an exceptional customer experience.

Responsibilities

• Embody Fabletics' culture and values, providing insights to customers on how to live their passion.
• Engage customers in new and meaningful ways by offering knowledge about the fabrics, features, fit, and function of Fabletics products.
• Drive customer engagement through store events, promotions, and community projects.
• Train and provide immediate feedback on the Customer Experience Playbook and other performance expectations (Customer Engagement, Omnicart, Member Chat, etc.).
• Work with the Store Manager to inspire associates to meet or exceed individual and team performance goals.
• Communicate inventory and training needs to the Store Manager to enhance the customer experience.
• Maintain store merchandising guidelines to make the shopping experience easy and valuable.
• Participate actively to provide and nourish feedback to the Store Manager to continuously improve the business.
• Strive for excellence, meeting and exceeding store objectives related to performance, productivity, efficiency, and quality standards.
• Serve as a resource for general product knowledge to all customers and team members.
• Achieve sales goals and maintain personal sales performance.
• Maintain all safety and security standards and identify potential issues.
• Unpack boxes for inventory as required, weighing up to 30 lbs.

Requirements

• 1-year minimum of work experience within a retail environment.
• Prior retail management experience is a plus.
• Knowledge and familiarity with active lifestyle choices such as yoga, cycling/spin, pilates, weight training, running, nutrition, and other healthy activities.
• Ability to socially interact with customers, employees, and business partners inside and outside the store environment.
• Ability to work with large teams and have great interpersonal skills, a positive attitude, and the ability to thrive in a fast-paced environment.
• A high degree of comfort dealing with ambiguity and the ability to take initiative when opportunities arise.
• Familiarity with retail inventory and POS systems.
• Self-motivated, a good communicator, and able to bring the best out in others.
• The ability to multitask, set priorities, and work well under pressure.
• Flexibility in work hours, open to working evenings, weekends, and holidays.

Qualifications

• Must be 18 years of age or older.
• Willingness to work onsite and a flexible schedule including evenings, weekends, and holidays.

Skills

• Strong interpersonal and communication skills.
• Ability to handle ambiguity and take initiative.
• Familiarity with retail inventory and POS systems.
• Ability to work with large teams and manage multiple tasks.

Benefits

• Salary between $20.00 - $22.00 per hour depending on experience.
• 70% employee discount on Fabletics brands.
• Free outfits each month.
• Paid sick time.
• 401k match.
• Annual bonus plan.
• Paid time off.
• Flexible schedule.