Retail Fulfillment, Customer Service, & Sales Floor Support - El Camino Promenade Rack
Nordstrom · Encinitas, CA · 3 wk ago
On-siteCustomer ServiceFull-time
About the role
As a Nordstrom Rack team member, you'll play a crucial role in creating a welcoming and inclusive shopping experience for customers. Your responsibilities will vary depending on whether you work in Sales, Customer Service, Stock, or Fulfillment.Responsibilities
- Sales and Customer Service:
- Work with the team to ensure the salesfloor is "runway ready" and is sized and filled in through re-merchandising and straightening throughout the day.
- Aid customers during cashiering with various transactions, including operating a point-of-sale system, bagging items, handling bulky items, and ensuring a seamless experience.
- Create a smooth fitting room experience by greeting and assisting customers and sorting and returning clothing to the floor.
- Keep the store clean and clutter-free by sorting and returning clothing to the salesfloor.
- Support the stockrooms by keeping them organized and ensuring merchandise is properly checked in and accurately ticketed.
- Demonstrate expertise in all store technologies.
- Adhere to operational, merchandise, and asset protection standards.
- Promote Nordstrom Rewards programs.
- Stock Support and Fulfillment:
- Receive, unload freight, unpack, and deliver newly arrived merchandise to selling departments.
- Fulfill customer orders in a timely manner, adhering to quality standards.
- Prepare and ship customer orders according to quality, packing, and shipping standards.
- Utilize inventory management systems to scan, process, and research merchandise shipments in accordance with inventory control processes.
- Assist in maintaining clean and organized selling floors and stockrooms.
- Provide general support to the store, such as setting up special events, organizing backroom, markdowns, and relocating store fixtures.
Requirements
- Clear, effective communication with strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- The ability to work a flexible schedule based on business needs.
- Physical Requirements:
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Qualifications
- Clear, effective communication with strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- The ability to work a flexible schedule based on business needs.
- Physical Requirements:
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Skills
- Clear, effective communication with strong interpersonal skills.
- Accountability, initiative, and a high level of ownership.
- Organizational skills, attention to detail, and the ability to prioritize multiple tasks in a fast-paced environment.
- The ability to work a flexible schedule based on business needs.
- Physical Requirements:
- Continuous movement for 6-8 hours per shift, including frequent bending, twisting, squatting, flexing, and reaching to handle merchandise and assist customers.
- Frequent use of hands for grasping, fine manipulation, pushing, and pulling.
- Handle bulky and sometimes awkwardly shaped items, including reaching for and lifting these items above the head.
- Regularly lift items weighing up to 10 pounds and occasionally up to 25 pounds.
- Stock and Fulfillment Only: Frequently lift and carry up to 25 pounds and occasionally up to 50 pounds.
Benefits
- Medical/Vision, Dental, Retirement and Paid Time Away
- Life Insurance and Disability
- Merchandise Discount and EAP Resources