Retail Fulfillment and Receiving Support Associate, Westmoreland Mall - Part Time
About the role
As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back-of-house storage and delivering them curbside to the customer; monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders, and you’ll help keep the stockroom and sales floor running efficiently. You'll also play a key part in customer interactions - greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance. This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do - every day, all day.
Responsibilities
- Receiving and organizing merchandise
- Tagging items
- Picking, packing, processing trailers
- Retrieving orders from back-of-house storage
- Delivering orders curbside to customers
- Monitoring alerts to ensure Ready on Time completion of BOPS orders
- Greeting shoppers warmly and resolving issues
- Maintaining a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, restocking merchandise, supporting merchandise moves
- Reviewing goals, learning about new products and promotions, preparing the store for success
- Actively listening to customers and building trust through personal, helpful interactions on the floor, during curbside pickups, or through timely order fulfillment
- Supporting teammates with honesty, care, and collaboration
- Striving to improve daily, taking pride in work, achieving sales goals, learning from others to deliver individual and store results