Retail Fulfillment and Receiving Support Associate, Crabtree Valley Mall - Part Time

About the role

As a Fulfillment and Receiving Colleague, also known as a Back of House colleague, you will play an essential role in supporting store operations, maintaining inventory accuracy, and ensuring a smooth customer experience. From receiving and organizing merchandise to picking, packing, processing trailers, retrieving orders from our back-of-house storage and delivering them curbside to the customer, you’ll help keep the stockroom and sales floor running efficiently.

You will monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders and play a key part in customer interactions—greeting shoppers warmly, resolving issues, and delivering orders curbside with care. Your attention to detail, teamwork, and commitment to operational excellence will directly impact both customer satisfaction and overall store performance.

This role goes far beyond just being a behind-the-scenes support colleague. Here, the customer is at the heart of everything we do—every day, all day. If you're passionate about selling, reaching goals, working as a team, and creating amazing experiences through genuine hospitality, this could be the perfect fit for you!

Responsibilities

• Receive and organize merchandise
• Pick, pack, and process trailers
• Retrieve orders from back-of-house storage and deliver them curbside to customers
• Monitor alerts to ensure Ready on Time completion of Buy Online Pickup In-Store (BOPS) orders
• Maintain inventory accuracy
• Greet customers warmly and resolve issues
• Deliver orders curbside with care
• Recover the sales floor and fitting rooms
• Update signs and pricing
• Restock merchandise and support merchandise moves
• Collaborate with team members to support store operations and customer service
• Strive to improve daily, take pride in work, and achieve sales goals

Requirements

• Flexible availability, including days, evenings, weekends, and holidays
• Regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English
• Comfortable communicating and collaborating with customers and colleagues
• Resourceful and eager to adapt to changing priorities
• Ability to work independently and as part of a team

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours
• Lifting at least 50 lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment and cash registers

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts as part of the requirements. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and comprehensive health and wellness coverage
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development opportunities
• Colleague Resource Groups for community building
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

This position may be eligible for performance-based incentives/bonuses. Eligibility requirements may apply based on location, job level, classification, and length of employment.