Retail FT Store Supervisor - Meal Break KC

About the role

The FT Store Supervisor - Meal Break KC at Office Depot is responsible for providing comprehensive solutions to customers across Technology, Services, Furniture, and Print offerings. This role requires building and maintaining strong relationships with customers, becoming their go-to advisor, and driving sales of Office Depot's complete range of products and services.

Responsibilities

• Foster a culture that builds trust, brand loyalty, and exceptional client service delivery.
• Utilize and understand the selling program to promote the sale of the best solution as well as additional product and/or services solutions.
• Maintain awareness of planned advertisements and promotions.
• Provide exceptional customer service by educating customers about Office Depot products and services.
• Educate customers about Office Depot products and services.
• Evaluate the customer’s needs to determine the total solution.
• Guide, direct, and train store associates, including Print Services associates.
• Facilitate training sessions on the business model and the holistic service offering for clients/customers.
• Observe, coach, and provide feedback to enhance associate proficiency and build a culture of trust and brand loyalty.
• Provide feedback to the General Manager regarding store associates' performance, certification(s), and competencies.
• Support operational efficiency by processing merchandise accurately and efficiently, adhering to established procedures, deadlines, and visual merchandising standards.
• Identify areas for process improvement and implement plans to reduce waste and inefficiencies.
• Contribute to increasing sales and profitability through conversion, Average Order Value (AOV), and customer satisfaction improvement initiatives.
• Perform External Key Carrier responsibilities, including opening and closing responsibilities, ensuring regular loss prevention compliance, and assisting the General Manager in providing guidance and effective coaching to associates for improved performance.

Requirements

• High School diploma or equivalent education preferred.
• Minimum 1-3 years of experience in related field, such as Retail, sales, customer facing, and/or supervisory experience preferred.
• Knowledgeable in the Technology and Print area.
• Strong selling skills.
• Strong interpersonal and communication skills.
• Adaptable to a changing environment.
• Ability to coach and train others in a professional environment.
• Excellent verbal and written communication skills.
• Ability to process information/merchandise through POS register system.
• Possess ability to use technology and print equipment applicable to role, and to access information necessary to complete daily responsibilities.

Qualifications

• Leadership capabilities, with the ability to work independently, as well as with others.
• Passionate about sales, delivering exceptional service, driving operational excellence, and developing a high-performing team.

Skills

• Strong selling skills.
• Strong interpersonal and communication skills.
• Adaptable to a changing environment.
• Ability to coach and train others in a professional environment.
• Excellent verbal and written communication skills.
• Ability to use technology and print equipment applicable to role.

Benefits

The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!

Pay

The salary range for this role is $15 per hour to $16 per hour, however all state and local minimum wages will be complied with, resulting in a possible adjustment to the salary range displayed.

Schedule

The FT Store Supervisor - Meal Break KC at Office Depot is responsible for working a flexible schedule that aligns with business needs, inclusive of the ability to work evenings, weekends, and occasional holidays.