Retail Fragrances Sales Specialist - Prada/YSL, Kings Plaza - Full Time

About the role

The Fragrance Selling Specialist (FSS) provides professional services to customers by selling and demonstrating fragrances and related items, completing transactions through the POS, and contributing to the success of the department. Colleagues engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences, creating a welcoming and inspiring experience. They demonstrate and sell fragrances through strong product knowledge, including notes, layering techniques, and usage, building confidence and trust with each customer.

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts.

Responsibilities

• Provide exceptional customer service in all aspects of total store and satisfy the needs of digital and physical customers by making appropriate partnerships.
• Explain and demonstrate use of fragrances through actual application or card application.
• Partner with Fragrance Counter Manager or CSX Manager on inventory and other inaccuracies.
• Attend product training classes and seminars.
• Participate in pre-selling and sales driving events to maximize sales.
• Ensure timely processing of new receipts, damages, testers, and return to vendors (RTVs).
• Ensure work area is free from hazards and work in a safe manner.
• Adhere to Asset Protection and inventory control and compliance procedures.
• Be in compliance with all hygiene standards and follow shortage programs and procedures.
• Foster an environment of acceptance and respect that strengthens relationships with colleagues, customers, and communities.
• Build customer relationships through genuine, personalized conversations to encourage repeat visits and long-term loyalty.
• Drive sales by actively engaging customers, identifying needs, and recommending products that enhance their experience.
• Achieve and exceed daily sales goals by delivering exceptional service, demonstrating strong selling behaviors, and completing transactions through POS.
• Promote loyalty programs and open credit accounts while educating customers on benefits.
• Leverage clienteling and digital selling tools to maintain relationships, promote launches, and increase return visits.
• Participate in sales events, new product launches, and promotions to drive business results.

Requirements

• High School Diploma or equivalent required.
• 1-2 years related experience.
• Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
• Resourceful and able to adapt quickly to changing priorities.
• Proven ability to engage customers with warmth and expertise, assess needs, and recommend products that enhance the shopping experience.
• Strong selling skills with a focus on achieving sales goals, building loyalty, and acquiring new customers.
• Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays.

Physical Requirements

• Lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 50 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level, crouching, kneeling, stooping, and color vision.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.

About Us

Join Macy’s and help write the next chapter in our story. Whether you’re helping a customer find the perfect gift, streamlining operations, enhancing our online shopping experience, buying on-trend merchandise, or designing for the Thanksgiving Day Parade, we offer unique opportunities to be part of memorable moments in people’s lives.