Retail Fragrances Sales Associate, Castleton - Full Time

Job Overview

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences - making them feel confident, valued, and inspired. Both a beauty enthusiast and product expert, you demonstrate and sell a wide range of fragrances and related beauty products, while educating customers on notes, layering techniques, and usage.

How Our Fragrance Colleagues Spend Their Day

• Energized and ready to make an impact each day
• Greet teammates with a warm hello
• Ensure the sales floor is clean, organized, and prepared for customers
• Review sales goals, learn about new arrivals and top-selling items, and stay up to date on current trends and promotions
• Offer a warm welcome, make eye contact, and create friendly, personal conversations to build customer relationships
• Maintain a shoppable space by merchandising new receipts, processing damages, testers, and selecting merchandise to return to vendors, updating signs and pricing, and supporting any needed merchandise moves
• Share Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Able to understand and communicate effectively with customers, co-workers, and supervisors
• Able to read and understand employment policies and safety rules/procedures in English
• Able to engage customers with warmth and expertise by acknowledging them promptly, assessing their preferences, demonstrating fragrances, and offering tailored product recommendations that enhance their experience
• Able to drive sales and loyalty by using clientele tools to build lasting relationships, promote new launches and events, and collaborate across the Beauty team to ensure customers discover the full range of products and services
• Able to maintain a polished and efficient environment through accurate merchandising, inventory upkeep, hygiene and compliance standards, and the effective use of point-of-sale and mobile selling technology
• Comfortable communicating and collaborating with customers and colleagues
• Able to drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education
• Able to acquire new customers by opening credit accounts and sharing loyalty benefits
• Able to meet and surpass daily sales goals by delivering exceptional service
• Able to effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• At least 1 year of customer service or selling experience required

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

What We Can Offer You

• Dynamics, inclusive environment with competitive pay and benefits
• Comprehensive health and wellness coverage and a 401(k) match to invest in your future
• Prioritize your well-being with paid time off and eight paid holidays
• Grow your career with continuous learning and leadership development
• Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities
• Merchandise discounts, performance-based incentives/bonuses, access to full menu of benefits offerings

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. BEAUTY00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com. Eligible for Sales Commission