Retail Merchandising Support Associate, Castleton - Full Time

Job Overview

As a Merchandising Colleague - also known as a Front of House Colleague - you’ll play a critical role in delivering a seamless, inspiring in-store experience. You will be responsible for executing merchandise movement and placement strategies, enhancing the visual appeal of the sales floor, maintaining well-organized and shoppable displays, and ensuring that pricing and promotional signage is accurate and up to date.

How Our Merchandising Colleagues Spend Their Day

• Energized and ready to make an impact each day
• Greet teammates with a warm hello
• Ensure the sales floor is clean, organized, and prepared for customers
• Support visual merchandising by updating mannequins, resetting floor layouts, and aligning presentation with company directives
• Focus on the customer - offering a warm welcome, making eye contact, and creating friendly, personal conversations
• Acknowledge customer needs, provide thoughtful assistance, and create customer relationships
• Maintain a shoppable space by recovering the floor and fitting rooms, updating signs and pricing, replenishing merchandise, and supporting any needed merchandise moves
• Share our Loyalty program benefits, make sure customers have all they need, and end with a sincere thank-you
• Collaborate with the team to tie up loose ends - reorganizing the department, restocking merchandise, and preparing the space for a successful tomorrow

Who You Are

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Must be able to: Understand and communicate effectively with customers, co-workers, and supervisors
• Read and understand employment policies and safety rules/procedures in English
• Create connection with customers, help the store achieve sales goals, and participate in sales-boosting events
• Create a welcoming, friendly environment for customers and colleagues, fostering meaningful conversations and connections
• Able to learn about products in the store and be able to give expert guidance to customers based on their wants, features, and choices
• Able to acquire new customers by opening credit accounts and sharing loyalty benefits
• Able to effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience
• Work seamlessly with colleagues at all levels and across departments to drive sales and elevate the customer experience
• Meet daily sales goal challenges

Essential Physical Requirements

• Standing for at least two consecutive hours
• Lifting up to 50lbs.
• Stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Frequent use of computers and other technology
• Necessary to perform job functions, including handheld equipment, cash register, and ability to process register transactions

What We Can Offer You

• Dynamic, inclusive environment with competitive pay and benefits
• Comprehensive health and wellness coverage and a 401(k) match
• Paid time off and eight paid holidays
• Career growth with continuous learning and leadership development
• Volunteer opportunities to build community

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!

This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement. Macy's Inc. reserves the right to amend this job description at any time. Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment. STORES00 This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.