Retail Food Service Manager

About the role

Retail Food Service Manager position overseeing retail dining operations at Thomas Jefferson University Hospital in Philadelphia, PA. This management role is responsible for developing and executing dining solutions to meet customer needs and tastes, and managing dining operations where customers order prepared food from a menu.

Responsibilities

• Manage Front of House (Cafeteria, Quick Service) dining operations.
• Develop and implement retail services plan to improve service, quality, and profitability of service areas.
• Maintain effective working relationships with other departments to provide a unified retail experience for customers.
• Manage marketing, merchandising, and cash handling procedures.
• Ensure appropriate sanitation and safety levels in respective areas are met.
• Maintain effective client and customer rapport for mutually beneficial business relationships.
• Drive customer service and track and respond to survey results.
• Directly supervise two or more employees with responsibility for hiring, discipline, performance reviews, and initiating pay increases.
• Assist in location forecast and accounting; track sales trends and drive sales.
• Implement specials, limited-time offers (LTOs), and coordinate pop-up restaurants, Fooda, etc.
• Manage catering, including utilizing Catertrax, coordinating with clients, menu planning, staffing, and setup.
• Job duties may change or new ones may be assigned without formal notice to meet commitments.

Requirements

• Bachelor's degree or equivalent experience.
• Food Service Management experience required.
• Retail or Restaurant Food Service Management experience preferred.
• Experience with marketing, merchandising, and cash handling required.
• Strong customer service and computer skills are essential.
• SERV Safe certification or willingness to get certified.

About Aramark

Aramark proudly serves millions of guests every day through food and facilities in 15 countries. Rooted in service and united by purpose, we strive to do great things for each other, our partners, our communities, and our planet. We believe a career should develop your talents, fuel your passions, and empower your professional growth.

Learn more about working at Aramark: www.aramarkcareers.com or connect on Facebook, Instagram, and Twitter.