Retail Experience Manager

Responsibilities

• Recruit, on-board, develop, schedule, coach, and manage Retail Sales Associates (Outfitters)
• Create the best customer experience by focusing on the team
• Oversee Retail Sales Associates 5 days a week, one of which is a weekend day

Qualifications

• Available to work a flexible schedule, including days, evenings, weekends, and holidays
• Demonstrated leadership ability
• Proven track record of leading by example, giving feedback, and coaching in the moment
• Experience in having hard conversations (performance, disciplinary, etc.)
• Passion for coaching and developing people
• Ability to balance employee and business needs
• Passion for managing, training, and motivating employees
• Experience owning and managing administrative tasks, customer interactions, and a fast-paced environment while staying organized
• Professional and timely internal and external communication
• Develops and trains staff
• Fosters growth of others through recognition, coaching, and development opportunities
• Supports business decisions, prioritizing staff and customers
• Builds and maintains trust from staff and customers through sound judgment
• Self-motivated and detail-oriented
• Collaborative and customer-centric
• Willing to go above and beyond when needed
• Communicates professionally with customers and team
• Delivers the best customer experience by creating a positive staff culture with a focus on performance management and education
• Supports all Fleet Feet Birmingham initiatives, activities, and functions