Retail Equipment Services Lead
About the Role
The Equipment Services Lead has primary responsibility for operating the store’s service department, including scheduling and maintenance, to maintain high quality and safety standards and deliver extraordinary service to our athletes. This role involves building, maintaining, and repairing all types of equipment, from entry-level to high-end. Additionally, the Equipment Services Lead is expected to be fully trained in sales and register functionality to assist customers at our House of Sport location.
Responsibilities
Service & Operations
- Preserve complete and accurate shop records and maintain record-keeping systems.
- Schedule and monitor shop work production to meet customer demand.
- Complete post-accident inspections and reports as necessary.
- Own the scheduling and inspection/repair process to ensure equipment is available and ready for customers.
- Assist with maintaining equipment and ensure a clean, secure, and safe work environment.
- Properly utilize company systems to ensure all equipment is correctly checked out and checked in when returned.
- Partner with the Community Team to bring visibility to equipment service offerings.
Building, Maintenance, and Repair
- Lead the shop team in all services, including but not limited to:
- Bike: minor repairs, changing flat tires, repairing/replacing parts, fitting accessories (lights, pannier racks, or cycle computers), routine safety checks, cleaning, degreasing, and lubricating bicycles and components.
- Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing, preparation, and detuning tips/tails.
- Diagnose faults, damage, and wear to provide accurate repair estimates to athletes and educate them on whether repairs are essential or recommended.
- Assemble new equipment and perform quality checks before handing off to the customer.
Customer Service
- Assist and educate athletes with purchases, including how to use and maintain their equipment and accessories.
- Support company standards of selling and customer service by providing a friendly environment, greeting and acknowledging every athlete, and maintaining solid product knowledge.
- Contribute to sales results by knowing products and services and accurately communicating product information.
Supervise & Develop Talent
- Work with management to build, train, and certify a team of Technicians to carry out shop services.
- Handle risk by ensuring all shop employees are trained and certified to the level of work they perform, and all work meets vendor quality and safety specifications.
- Train and mentor new hires by sharing experience, knowledge, and best practices.
- Share timely feedback on projects, tasks, and deliverables.
Leadership Competencies
Our Leadership Competencies set the bar for what great people leaders look like. They define behaviors that drive the business and build great talent:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented
- Engagement Driver
- Talent Developer
- Effective Team Building Skills
- Plans & Aligns
Requirements
- Flexible availability, including nights, weekends, and holidays.
- Prior retail sales experience (or customer-focused experience) preferred.
- 2+ years of previous shop experience or equivalent, including assembly, service, and repair of bikes and other equipment.
- Preferred previous experience managing a team.
Pay
Targeted pay range: $20.00 - $28.00 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
Benefits
DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.