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Jobs · Business Development · Maryland

Retail Equipment Services Lead

DICK'S Sporting Goods · Gaithersburg, MD · 3 wk ago
On-siteBusiness Development$21.5–$29.5/hrFull-time

Overview

The Equipment Services Lead at DICK’S Sporting Goods is responsible for operating the store's service department, including scheduling and maintenance to maintain high quality and safety standards and deliver extraordinary service to athletes.

Role Responsibilities

  • Preserves complete and accurate shop records and maintains record keeping systems.

  • Schedules and monitors the production and throughout of shop work to meet customer demand.

  • Completes post-accident inspections and reports as necessary.

  • Owns scheduling and inspection/repair process for operations ensuring equipment is available and ready for customers.

  • Assists with maintaining equipment and ensuring a clean, secure, and safe work environment.

  • Properly utilizes company systems to ensure all equipment is correctly checked out and checked in when returned.

  • Partners with the Community Team to bring visibility to equipment service offerings.

Building, Maintenance and Repair

  • Lead the shop team in all services, including but not limited to:

    • Bike: minor repairs, changing flat tires, repairing/replacing parts; fitting accessories (lights, pannier racks or cycle computers), routine safety checks; cleaning, degreasing and lubricating bicycles and components, etc.
    • Snow Equipment: base cleaning, sharpening, waxing, brushing, polishing and preparation, detuning tips/tails.

  • Diagnose faults, damage and wear to give accurate estimates to athletes, and educate them on whether repairs are essential or recommended.

  • Assemble new equipment and perform quality checks before handing off to the explorer.

Customer Service

  • Aid and educate athletes with the purchase, including how to use and maintain their equipment and accessories.

  • Support Company standards of selling and customer service by providing a friendly environment, including greeting and acknowledging every athlete and maintaining solid product knowledge.

  • Contribute to sales results by knowing products and services, accurately communicating product information.

Supervise & Develop Talent

  • Work with management to build, train, and certify a team of Technicians to carry out shop service.

  • Handle risk by ensuring all shop employees are trained and certified to the level of work they perform and all work meets vendor quality and safety specifications.

  • Train and mentor new hires by sharing experience, knowledge, and best practices.

  • Share timely feedback on projects, tasks, and deliverables.

Leadership Competencies

  • Ensures Accountability

  • Customer-Focus

  • Collaborative

  • Instills Trust

  • Decision-Quality/Decision-Making Abilities

  • Action-Oriented

  • Engagement Driver

  • Talent Developer

  • Effective Team Building Skills

  • Plans & Aligns

Qualifications

  • Flexible availability - including nights, weekends, and holidays

  • Prior retail sales experience (or customer-focused experience) preferred

  • 2+ years previous shop experience or equivalent including assembly, service, and repair of bike and other equipment; preferred previous experience managing a team

Targeted Pay Range

$21.50 - $29.50 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered.

Benefits

DICK’S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.

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