Retail Engagement Specialist

Overview

The Retail Sales Specialist role is centered around delivering a dynamic, engaging experience for Wayfair customers. You'll blend retail know-how with proactive sales strategies to empower customers and drive team performance.

What Does a Retail Sales Specialist Do?

• Drive Sales & Build Store Culture: Collaborate with Sales Floor Managers and Department Leaders to foster a high-energy sales culture.
• Performance Excellence: Meet or exceed an average sales per hour (SPH) goal of $400 while achieving monthly revenue targets and key performance indicators.
• Train & Develop Others: Train team members on selling strategies, service standards, and product knowledge to ensure a consistent customer experience.
• Always Be Selling (ABS): Use clientele tools, CRM, and design applications to nurture customer relationships and secure both immediate and future sales.
• Promote Exceptional Service: Lead by example on the sales floor, modeling how to ask thoughtful questions, build trust, and create personalized experiences for every customer.
• Become a Product Expert: Leverage a deep understanding of Wayfair's in-store and online assortment to help customers find the right solution, every time.
• Collaborate on Store Operations: Assist with floor sets, restocks, substitutions, and maintaining a welcoming environment.
• Demonstrate Reliability: Show up ready to lead and support the team. Communicate proactively about any unexpected absences or scheduling needs.
• Operate as “One Team”: Support Wayfair's total store goals by cross-training across key store functions, including sales and back-of-house operations.

Requirements

• 1–3 years of experience motivating a team to meet sales goals in a retail environment.
• 1+ year in a retail sales role with a strong track record of meeting quotas or KPIs. Experience in specialty or high-touch sales is a plus.
• A high school diploma or equivalent required.
• Willingness to work nights, weekends, and holidays as needed.
• Comfortable learning and using CRM tools, mobile devices, POS systems, and Google Suite or Microsoft Office.
• Exceptional communication and problem-solving abilities, even in fast-paced or high-pressure situations.
• Skilled at juggling priorities while maintaining accuracy, organization, and a strong customer-first mindset.

Benefits

• Competitive Pay: Regular opportunities for performance-based increases.
• Career Growth: Professional development and advancement opportunities.
• Health Benefits from Day One: Medical, dental, and vision insurance coverage.
• Time to Recharge: Paid time off accrues immediately.
• Tuition Reimbursement: Match up to 4% of eligible tuition expenses.
• Wayfair Employee Discount: Up to 30%+ discount on Wayfair products.
• Parental Leave Options: Paid and unpaid leave plans.

Schedule Flexibility

Will need to work nights, weekends, and holidays as needed.

Additional Physical And Environmental Requirements

• Physical Activity: Frequent standing, walking, and reaching with hands and arms; occasional sitting, climbing, balancing, and crawling.
• Mobility & Movement: Frequent stooping, kneeling, and crouching throughout the day.
• Lifting Ability: Ability to lift and move up to 50 lbs independently on a regular basis.

Assistance For Individuals With Disabilities

We provide reasonable accommodations to qualified individuals with disabilities. Please contact us if you require any assistance during the application or interview process.

About Wayfair Inc.

Wayfair is a leading online destination for home furnishings, decor, and lifestyle products. We believe in empowering our employees to innovate and excel, creating a workplace where everyone feels valued and supported. We are committed to diversity, equity, and inclusion, fostering a community that celebrates our differences and empowers us to achieve our shared goals.