Retail District Manager

Position Summary

The Retail District Manager leads multiple retail locations across a defined region, ensuring strong team performance, exceptional guest service, and alignment with client expectations. This role drives financial outcomes, supports operational excellence, and cultivates a team culture rooted in SSA’s values.

Leadership & Communication

• Creates a motivating, energetic, and enthusiastic team environment that promotes a high-performance culture and aligns with company goals.
• Communicates effectively across all levels, ensuring clarity, consistency, and alignment with company and client priorities.
• Demonstrates professionalism and leads by example in demeanor, ethics, and accountability.
• Owes outcomes and models adaptability, seeking feedback and development opportunities.
• Shares key account changes or updates (e.g., leadership transitions, major client events) with executive leadership in a timely manner.

Client Focus

• Buils trust-based relationships with clients, understanding and aligning retail operations with their mission and objectives.
• Collaborates with client partners and internal teams to support account retention and strategic growth.
• Attends industry events (AZA, IAAPA, ASTC, AAM) as appropriate to support current and prospective client engagement.
• Participates in RFP presentations, remodel communications, and Momentum Meetings.

Financial Oversight & Business Analysis

• Leads payroll and staffing strategy by partnering with Retail Managers to align labor costs with payroll percentage targets, optimize schedules, and drive profitability.
• Uses measurable metrics such as labor, cost of goods (COG), per capita spend (PerCap), and revenue to budget to evaluate and enhance financial performance.

Sales & Guest Experience

• Coaches and reinforces SSA’s Service standards to ensure consistent, memorable guest experiences.
• Leads and supports sales strategy execution through training, role modeling, and performance evaluation.
• Uses available tools and reporting to identify trends, address issues, and leverage growth opportunities.
• Maintains daily floor supervision and execution of selling behaviors.

People & Team Development

• Supports talent development by coaching and training Retail Managers using SSA tools and hands-on mentoring.
• Antspects staffing needs, leads succession planning, and collaborates on strategic hiring efforts.
• Provides ongoing performance feedback and guidance through regular touchpoints and site visits.
• Resolves team relations issues timely and professionally, ensuring a positive, inclusive workplace culture.

Operations & Compliance

• Maintains consistency in operational execution, policy adherence, and inventory control.
• Ensures compliance with loss prevention, POS, and safety protocols across all units.
• Communicates essential operational updates (sales results, training tools, mystery shops) to store teams.
• Conducts site visits and provides feedback to Retail Managers, GMs, and leadership.
• Strategizes placement and merchandising of carts, tents, and seasonal exhibits.
• Observes competitive landscapes at peer attractions to inform strategy.

Visual Merchandising & Buying

• Ensures compliance with visual merchandising standards and maintains store presentation per company guidelines.
• Pairs with Creative Director and Buyers on store layouts, signage, assortment, and inventory levels.
• Supports all transitions, temporary stores, and exhibit launches in collaboration with the merchandising team.
• Trains store teams on visual merchandising principles.

Compensation & Benefits

• Full-Time, Exempt
• $75 monthly cell phone stipend
• Flex Time Off: no accruals; employees are encouraged to schedule time off as needed within business scope.
• Medical, Dental, Vision, Life Insurance and other voluntary benefits for you and your family; employee premiums applicable
• Participation in a 401(k) program with a 15% company match (must be 21 years or older, eligible after one year of employment with 1,000 hours worked, available to enroll during Open Enrollment Periods).
• Short-Term Disability and Long-Term Disability, employer sponsored; scaled-salary pay following submission and approval of leave
• Parental Leave: Birthing Parent Plan covers up to (6-8) weeks fully paid leave, based on the birthing event.
• SSA Paid Benefit: Up to 120 hours of Paid Leave for qualifying reasons, including Parental Bonding and your family’s serious medical conditions.
• Up to 5 days Paid Bereavement Leave
• On-Demand Pay Program: Get access to a portion of earned wages before payday.
• Meal Plan & Employee Discounts where applicable
• Paid sick leave is provided in accordance with applicable state and local laws.