Retail Display Installer – Technology

Travel up to 90 miles from home, on average. Paid drive time and mileage reimbursement.

About the role

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, including installing and updating sales floor fixtures and endcaps, performing buildouts, resets, and display repairs, and following plan-o-grams and client-specific directives. You’ll work independently, meet deadlines, and use mobile applications and technology to complete assignments efficiently and professionally. Strong communication and organizational skills are essential, as you’ll manage store-level relationships and ensure top-quality execution on every project.

Responsibilities

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
• Keep availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Install and build displays, end caps, and fixturing.
• Complete necessary forms, images, and surveys associated with each job/assignment before leaving the job site.
• Maintain and update displays according to planograms and client requests.
• Conduct break-fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people; provide solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Assist other team members as needed to contribute to the team's success.
• Adhere to timelines for accurate timecard submission; report anomalies daily with needed corrections.
• Work independently in a fast-paced environment.
• Participate in and complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems/workflows.
• Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and other stakeholders.
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives to foster collaboration and communication.
• Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company.
• Set a high standard for behavior, fostering a positive work environment with transparent, respectful communication.
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
• Ensure customer and client satisfaction is met or continually improved upon according to established shared service field KPIs.
• Be open to providing and receiving feedback.
• Accept and schedule all assigned jobs within 48 hours of receipt.
• Follow all directives as provided, executing fully and completely.
• Work closely within the shared services team to identify opportunities for improvement, communicate, and drive solutions while ensuring operational efficiencies.

Requirements

• Must be 18 or older (due to insurance requirements).
• Must be authorized to work in the United States.
• Flexible availability Monday through Friday; weekend and holiday availability as needed.
• Early morning and late-night availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.
• Ability to climb a ladder up to 10 feet in height.
• Safely lift and carry up to 60 lbs.
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.
• Ability to adjust to ever-changing tasks and work environments.
• Effective communication abilities, primarily via phone, text, and email.
• Use a smartphone for tasks such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.
• Respond to field services management quickly (typically within 24 hours of contact).
• High school diploma or equivalent; previous retail or merchandising experience is beneficial but not mandatory.
• Installation and merchandising experience preferred.
• Proficiency with hand and power tool usage.
• Ability to follow planogram (POG) directives and secondary communication.
• Own an Android or Apple mobile device to upload photos and data.
• Successfully navigate various communication platforms and applications independently.
• Complete all training assignments and tasks within a designated time frame.
• Reliable transportation, valid driver’s license, and proof of insurance.
• Willingness and ability to travel up to 90 miles from home per assignment/shift/daily.
• Superior leadership skills and strong professional communication and presentation skills.
• Ability to make sound decisions, show good judgment, and problem-solve effectively.
• Capable of working autonomously with excellent time management and reporting skills.

Benefits

• $17.00 per hour
• Next-day pay on demand with DailyPay
• Paid drive time and mileage reimbursement
• Paid training
• Job assignments include both flexible self-scheduling options and fixed shifts based on availability
• Variety of projects and clients

Schedule

Work Monday–Friday; weekends are not required. Hours and locations may vary week to week, including occasional weekends, early morning hours, and/or holidays based on store/client requirements. This role involves executing multiple job functions as agreed upon.

About 2020 Companies

We welcome every voice and are committed to building a truly inclusive environment where your differences are not just welcomed, they are celebrated. We are always identifying opportunities to encourage our team to be their authentic selves while working to provide a best-in-class experience for our employees. Whether that’s paid holidays, long-term career pathing options, personal development opportunities, or professional stretch assignments, you can expect 2020 Companies to support you.

2020 Companies is committed to creating a diverse and inclusive organization and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other dimensions of identity.