Retail Display Installer – Technology

Travel up to 90 miles from home, on average. Paid drive time and mileage reimbursement.

About the role

2020 Companies seeks a reliable, detail-oriented, and self-motivated Field Service Representative to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll execute a wide range of in-store tasks, work independently, meet deadlines, and use mobile applications and technology to complete assignments efficiently and professionally. Strong communication and organizational skills are essential, as you’ll manage store-level relationships and ensure top-quality execution on every project.

Responsibilities

• Respond and remain responsible for consistent communication with field services management quickly (within 24 hours of contact).
• Keep availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Install and build displays, end caps, and fixturing.
• Complete necessary forms, images, and surveys associated with each job/assignment before leaving the job site.
• Maintain and update displays according to planograms and client requests.
• Conduct break-fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and installations involving a team of 2+ people; provide solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Assist other team members as needed.
• Adhere to timelines for accurate timecard submission; report anomalies daily with needed corrections.
• Work independently in a fast-paced environment.
• Complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems and workflows.
• Build and maintain strong relationships within the shared services team, local/regional markets, clients, retailers, and other stakeholders.
• Cultivate and sustain strong relationships with internal teams, clients, retailers, and field representatives to foster collaboration and communication.
• Demonstrate professionalism, effective communication skills, and strong leadership abilities while representing the company.
• Set a high standard for behavior, fostering a positive work environment and ensuring transparent, respectful communication with all team members.
• Work across all aspects of the company and through cross-functional processes to ensure alignment and operational success.
• Ensure customer and client satisfaction is met and continually improved upon according to established shared service field KPIs.
• Be open to provide and receive feedback.
• Accept and schedule all assigned jobs within 48 hours of receipt.
• Follow all directives as provided, executing fully and completely.
• Work closely within the shared services team to identify opportunities for improvement, communicate, and drive solutions while ensuring operational efficiencies.

Requirements

• Must be 18 or older (due to insurance requirements).
• Must be authorized to work in the United States.
• Flexible availability Monday through Friday; weekend and holiday availability as needed.
• Early morning and late-night availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.
• Ability to climb a ladder up to 10 feet in height.
• Safely lift and carry up to 60 lbs.
• Able to kneel, walk, crouch, bend over, handle/grasp, and reach overhead.
• Ability to adjust to the ever-changing variety of tasks and work environments.
• Effective communication abilities, primarily via phone, text, and email, to coordinate tasks and provide updates.
• Use a smartphone for various tasks, such as clocking in and out, taking and uploading photos, downloading applications, and connecting to the internet.
• Respond to communication with field services management quickly (typically within 24 hours of contact).
• High school diploma or equivalent is typically required.
• Must own an Android or Apple mobile device to upload photos and data.
• Must be able to successfully navigate various communication platforms and applications independently.
• Must complete all training assignments and tasks within a designated time frame.
• Must have reliable transportation, a valid driver’s license, and proof of insurance.
• Willingness and ability to travel up to 90 miles from home per assignment/shift/daily.
• Superior leadership skills and strong professional communication and presentation skills.
• Ability to make sound decisions, show good judgment, and problem-solve effectively.
• Capable of working autonomously with excellent time management and reporting skills.

Qualifications

• Previous retail or merchandising experience is beneficial but not mandatory.
• Installation and merchandising experience preferred.
• Proficiency with hand and power tool usage.
• Ability to follow planogram (POG) directives and secondary communication.

Benefits

• $17.00 per hour
• Next-day pay on demand with DailyPay
• Paid drive time and mileage reimbursement
• Paid training
• Job assignments include both flexible self-scheduling options and fixed shifts based on availability
• Variety of projects and clients
• 2020 Companies is committed to building a truly inclusive environment where differences are celebrated.
• Paid holidays, long-term career pathing options, personal development opportunities, and professional stretch assignments.

Schedule

• Work Monday–Friday; weekends are not required.
• Hours and locations may vary week to week, including occasional weekends, early morning hours, and/or holidays based on store/client requirements.
• This role involves executing multiple job functions as agreed upon.