Retail Display Installer – Technology

2020 Companies is seeking reliable, detail-oriented, and self-motivated Retail Installation & Merchandising Specialists to join our team and represent leading brands like Dell, Intel, Dyson, Google, and HP. In this role, you’ll work independently, meet deadlines, and use mobile applications and technology to review, schedule, and complete assignments at different retail venues within 90 miles.

About the role

You will install, assemble, and update retail fixtures, shelving, endcaps, and displays; complete retail resets, store build-outs, remodels, and display repairs; follow planograms (POGs), schematics, and client-specific merchandising directives; install and service TVs, interactive displays, kiosks, and other retail display equipment; update operating systems and software on display devices; troubleshoot and resolve hardware and display issues; and capture and upload photos to document completed work.

Responsibilities

• Respond and remain responsible for consistent communication with field services management within 24 hours of contact.
• Keep availability updated and accurate.
• Fully complete all assigned jobs on or before scheduled end dates.
• Install and build displays, end caps, and fixturing.
• Complete necessary forms, images, and surveys associated with each job before leaving the job site.
• Maintain and update displays according to planograms or client requests.
• Conduct break-fix repairs to ensure displays and fixtures are fully functional.
• Participate in early morning installations and team-based installations, providing solution feedback.
• Manage virtual software and ensure successful execution of related tasks and timelines.
• Assist other team members as needed.
• Adhere to timelines for accurate timecard submission and report anomalies daily.
• Work independently in a fast-paced environment.
• Participate and complete training and certification programs.
• Accurately track, record, and communicate activity via designated systems and workflows.
• Build and maintain strong relationships with internal teams, clients, retailers, and field representatives.
• Demonstrate professionalism, effective communication, and leadership while representing the company.
• Ensure customer and client satisfaction according to established KPIs.
• Be open to providing and receiving feedback.
• Accept and schedule all assigned jobs within 48 hours of receipt.
• Follow all directives as provided and execute work fully and completely.
• Work closely within the shared services team to identify opportunities for improvement and drive solutions.

Requirements

• Comfortable using hand tools and technology.
• Valid driver’s license, current auto insurance, and a reliable personal vehicle.
• Ability and willingness to climb ladders up to 10 feet.
• Ability to safely lift and carry up to 60 lbs.
• Ability to kneel, walk, crouch, bend, reach overhead, and perform repetitive physical tasks throughout the day.
• Willingness to travel up to 90 miles from your residence in any direction to complete service assignments.
• Must provide and use the following tools: Phillips head & flat head screwdriver, hex keys, box cutter, tape measure, microfiber cloth, 256G USB (USB-A / C adapter).
• Smartphone with a current operating system and active data plan; must be comfortable downloading mobile apps, following digital work instructions, and uploading photos.
• Must be 18 or older and authorized to work in the United States.
• Flexible availability Monday through Friday, with weekend and holiday availability as needed.
• Maintain a minimum of 20 hours of fieldwork within a rolling 30-day period.
• High school diploma or equivalent; previous retail or merchandising experience is beneficial but not mandatory.
• Must own an Android or Apple mobile device to upload photos and data.
• Must complete all training assignments and tasks within a designated time frame.

Skills

• Effective communication abilities, primarily via phone, text, and email.
• Ability to adjust to ever-changing tasks and work environments.
• Proficiency with hand and power tool usage.
• Ability to follow planogram (POG) directives and secondary communication.
• Superior leadership skills and strong professional communication and presentation skills.
• Ability to make sound decisions, show good judgment, and problem-solve effectively.
• Capable of working autonomously with excellent time management and reporting skills.

Pay

$19 per hour

Schedule

• Monday–Friday, with flexible hours between 7:00 a.m. and 6:00 p.m.
• Hours are based on available assignments and are not guaranteed.
• Opportunities include flexible self-scheduling as well as scheduled shifts based on client and project needs.
• Most major holidays off.
• Occasional weekend assignments as needed.

Benefits

• Next-day pay on demand with DailyPay.
• Paid drive time and mileage reimbursement.
• Paid training to set you up for success.
• Flexible field assignments with a variety of retail clients and projects.
• Opportunity for ongoing assignments based on availability and business needs.
• 2020 Companies is committed to building a diverse and inclusive environment where differences are celebrated.
• Personal development opportunities and professional stretch assignments.