Retail Dining Supervisor (Eligible for $1000 Hiring Bonus)

Responsibilities

• Supervision and customer service for retail operations (60%)
  • Supervise, monitor and direct the day-to-day operations of the retail operation and concessions, giving hands on support during peak hours.
  • Provide high quality service to customers, which includes students, staff, faculty, and visitors.
  • Solicit feedback, respond to inquiries and concerns from students, faculty, staff, and guests.
  • Supervise student employees using a student development approach focused on leadership preparation; includes training, daily supervision, customer service, and food production.
  • When manager on duty, be responsible for updates to staff schedules due to unexpected and unplanned absences ensuring the most successful operation to the best of our ability.
  • Aid in recruiting, interviewing, and training retail dining staff and student employees.
  • Make decisions and solve problems by analyzing information and/or feedback which will result in the best solutions and success of the operation.
  • Ensure point-of-sale transactions are conducted correctly, educate staff on proper cash handling and settlement procedures. Act as back-up cashier as needed.
• Food Production (35%)
  • Maintain compliance with state, local, departmental and institutional policies, procedures and follow applicable local, county, state, and federal food safety guidelines to ensure foods are prepared and served safely.
  • Assist guests with special dietary requests by identifying needs and providing appropriate meal options.
  • Participate directly in food production, preparation, and service while assisting with the planning, management, and supervision of food service operations.
  • Supervise and be responsible for safe and effective cleaning, sanitizing, and routine maintenance of tools, equipment, and facilities during scheduled shifts.
• Other duties as assigned (5%)
  • Answer questions, make decisions, and oversee operations in the absence of the Retail Operations Manager and Assistant Retail Operations Manager.
  • Assist with any other duties delegated by the Retail Manager and Assistant Retail Manager.
  • Provide support in other areas Culinary Services as needed.

Qualifications

• High School Diploma or equivalent required.
• Experience in food service; supervisory experience preferred.
• ServSafe Certification is preferred. Successful candidates will be required to complete ServSafe Certification within one year of employment.
• Ability to read, write, and follow written and verbal instructions.
• Strong verbal communication and interpersonal skills.
• Ability to teach and mentor professional and student staff.
• Effective time management skills and ability to prioritize.
• Demonstrated customer services skills with ability to effectively communicate and solve service challenges.
• Function well in a team environment.
• Neat, clean, and professional appearance.
• Ability and willingness to work rotating shifts, including regular weekend and evening assignments as required by departmental needs.