Retail Development & Trainer - Bei Jing

About the role

The purpose of the job is to develop the team through classroom training and field coaching, and partner with the retail team to drive sales growth. The role will lead the implementation and field follow-up of Retail Development projects.

Responsibilities

• Partner with regional retail teams to plan training programs covering new launches, onboarding, and professional development.
• Co-build BC development programs with Retail, with a focus on specialization.
• Develop the BC annual training plan and ensure effective implementation and training results.
• Establish a strong coaching and feedback system to strengthen product knowledge, brand heritage, storytelling, and service standards.
• Coach BCs on-counter to elevate service skills (approximately 30% of working time).
• Follow up G.R.O.W training application in the field and review retail team performance.
• Support the ATR (Addict to Retail) project and ensure standard on-counter execution during field visits.
• Partner with retail managers on business format, training, and follow-up.
• Monitor cabin execution and performance; provide feedback to the skincare team.
• Manage the Mystery Shopper project — analysis, coaching, and action plans with the retail team to improve on-counter service.
• Deliver systematic training programs and field coaching, including Retail Management training, Retail Excellence training, and follow-up (Ambassa Dior).
• Support the line manager on all projects, including information collection and consolidation.
• Collaborate cross-functionally to ensure cabin openings and smooth daily operations.
• Partner with cross-functions on interviews and daily follow-up (BSS, Boutique).
• Track 3-axis key projects and collect success cases with the sales team.
• Serve as lecturer and provide on-site support for beauty classes and related activities.

Requirements

• At least 5 years of relevant working experience or previous experience in cosmetics/fashion-related brand.
• Good makeup skills.
• Fluent in Mandarin and English, both written and oral communication.
• Good PC skills and familiar with Word, Excel, PowerPoint, etc.

Qualifications

University graduate or above.

Skills

• Action-oriented.
• Drive for results.
• Creativity.
• Learning on the fly.
• Integrity and trust.
• Customer focus.
• Priority setting.
• Good presentation and coaching skills.
• Be a role model.