Retail Deputy Store Manager

About the role

We’re looking for a Deputy Manager to join our Retail Sales team in Dundee. As a Poltronesofà Deputy Manager, you will support the Store Manager in driving store performance and day‑to‑day operations, lead in their absence, ensure a 5‑star customer journey, optimise KPI performance, and maintain high operational standards. You will coach and support the team to deliver sales targets while helping customers create a home they love.

Responsibilities

• Lead by example and role‑model Poltronesofà company values and behaviours to inspire the team.
• Continuously coach colleagues, conduct regular performance reviews, and develop performance.
• Ensure expert product knowledge across the store team, delivering regular training on furniture, products, and services.
• Support recruitment, onboarding, management, and development of the team.
• Drive performance, deliver targets and KPIs, and maximise sales opportunities in line with the store business plan.
• Assist colleagues with customer orders and finance applications.
• Deliver exceptional, market‑leading customer service to drive growth through loyalty, referrals, and 5‑star reviews.
• Identify and implement improvements to optimise store operations.
• Maintain store presentation to a high standard to ensure success.
• Ensure all colleagues are accountable for branch audit, banking, and finance checks.

Requirements

• Enthusiasm and passion to drive the business forward and achieve personal success.
• Customer‑focused mindset with a passion for first‑class service.
• Excellent communication and interpersonal skills.
• Ability to drive performance and manage difficult conversations when needed.
• Desire to learn, grow, and progress.
• Inquisitive, ever‑questioning, and continuously improving.
• Friendly, flexible, reliable, honest, and a strong work ethic.
• People‑person with the ability to build strong relationships with team, customers, colleagues, and leadership.
• Experience leading, motivating, and coaching a successful sales team.

Compensation

Basic salary of £29,000 – £50,000 per year, with on‑target earnings up to £50,000 and an uncapped commission structure.

Benefits

• Competitions and incentives.
• 33 days holiday including bank holidays.
• Employee benefits platform offering high‑street discounts, holiday discounts, gym discounts, cinema discounts, e‑vouchers, cashback, and more.
• Colleague discount on Poltronesofà products.
• Career progression opportunities.
• Enhanced maternity, paternity, and adoption leave.
• Dedicated Employee Assistance Programme (free advice and information).
• Virtual GP service available 24/7.
• Salary finance scheme.
• Pension scheme.
• Death in service benefit.

Employment type: Full Time  |  Location: Dundee  |  Reporting to: Store Manager