Retail Deduction Specialist

Essential Duties and Responsibilities

• Track and resolve outstanding customer deductions.
• Conduct deduction research, analysis, validation, and deduction collection.
• Request backup information from customers and/or brokers.
• Reconcile deductions to Ken’s Foods budget or promotion code.
• Input lists of items, numbers or other data, e.g., customer account numbers, amounts, program codes, descriptions and accounting codes into Ken’s Foods Intranet System.
• Validate and process check requests for indirect customers in the system with appropriate promotion codes and approvals.
• Perform customer deduction audits.
• Research proof of deliveries for short/damage quantity adjustment claims.
• Process and maintain charge back invoices to carriers and customers into Ken’s Foods systems.
• Average the aging report and/or TO DO LIST in timely fashion.
• Process and send open statements to customers.
• Interact with customers, brokers and sales team to resolve outstanding deductions via email, phone, and/or fax.
• Provide excellent customer service to customers, brokers, and internal business partners.
• Assist Accounts Receivable team in general office work.
• Support Ken’s Receptionist.
• Perform other duties as assigned.

Essential Qualifications

• High school diploma or general education degree (GED).
• Three to five months related experience and/or training, or equivalent combination of education and experience.
• Intermediate or proficient knowledge in Excel, and/or another similar desktop application preferred.
• Basic computer knowledge using MS software and applications a must.
• Effective organizational and time management skills.
• Ability to work independently.

Pay

The starting rate for this position is $21.00/hour.