Retail Customer Service Representative
PostNet Syracuse · Richmond, VA · 4 mo ago
Customer Service$11/hrPart-time
Benefits and Perks
- Competitive Compensation
- Flexible Scheduling
- Career path development
- Hard work, collaboration, humanity, fun, and laughter
Role Requirements
- Must be able to stand behind a sales counter for extended periods of time
- Must be able to lift at least 50 pounds
- Must be able to communicate clearly with customers by email, by phone, and in-person
- May be required to operate a motor vehicle
- Must perform all duties in a safe and efficient manner
Daily Tasks
- Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by franchise owner
- Assists customers with their product and service needs in person, through email, and by phone
- Processes customer sales through the point-of-sale system
- Up-sells, cross-sells, and actively participates in marketing and promotional initiatives
- Opens and closes the center, cash register, and other center systems
- Assists management in maintaining, ordering, and stocking inventory
- Maintains the center consistent with established standards
- Interacts with UPS, FedEx, DHL, and USPS couriers, other vendors, and all store staff
- Sorts and deposits mail in private mailboxes
- Captures, completes tasks, and organizes Virtual Mail
About the Role
The Ideal Retail Customer Service Representative Candidate Will Have:
- Previous customer service or sales experience in a retail environment
- Exceptional customer service skills
- Ability to translate customer requirements into final products or services
- Absorb and resolve customer complaints and problems in a professional manner
- Multitasking – must have the ability to simultaneously process multiple tasks
- Effective verbal and written communication skills
- Strong attention to detail
- Outstanding time management and organizational skills
Qualifications
- A high school diploma or equivalent required
- Valid driver’s license required
- Proficient with Microsoft Office applications, Google Suite, Windows operating system, and other computer hardware and software