RETAIL CUSTOMER SERVICE LEADER (FRONT END LEADER)

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading 40,000+ selection of premier computer products and a knowledgeable staff. We are passionate about customer service and developing long-term customer relationships, seeking a self-motivated, results-oriented Retail Customer Service Leader to uphold these values.

Responsibilities

• Ensure operational policies and procedures are properly carried out at the store level and customer satisfaction standards are met within the department.
• Participate in front-end staffing and training to ensure competent associates are hired and properly service customers; communicate issues to operations management.
• Provide regular coaching and feedback to associates on customer satisfaction and sales presentation to meet desired operations results and metrics.
• Oversee execution of ad set and visual merchandising standards within the department.
• Lead all freight flow and merchandise processing, including cycle counts and tracking company assets through inventory control and loss prevention best practices.
• Ensure store office functions (cash handling, store deposit paperwork, etc.) are completed accurately and timely.
• Participate in open and close procedures.
• Support front-end staff by ringing transactions.
• Maintain loss prevention awareness and assist in preparing for physical inventory.
• Perform other duties as assigned.

Requirements

• High school diploma or equivalent; proficiency in Microsoft Office.
• Experience in retail operations, cash handling, loss prevention, inventory control, and merchandising.
• Two or more years in a big-box retail environment with direct accountability for achieving customer service targets, preferably in a lead or supervisory role.
• Professional appearance and demeanor with the ability to handle multiple customers and priorities simultaneously.
• Ability to execute corporate initiatives and drive world-class customer experiences.
• Physical requirements: lift up to 50 lbs., stand for prolonged periods.

Schedule

Shifts include hours before and after store operating hours and may involve mornings, nights, weekends, and holidays.

Benefits

• Medical, dental, and vision benefits for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Esteemed vendor and company job training.
• Career advancement opportunities.