Retail Customer Service Associate Part Time

Job Summary

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team members carry out assigned job functions, support club policies, procedures, and compliance, act with honesty and integrity, ensure a safe and positive environment, embrace inclusion and diversity, work collaboratively to achieve goals, move with speed and agility, innovate, maintain a friendly attitude, and deliver service excellence at all points of contact.

Responsibilities

• Delivers superior member service, including greeting, assisting, and thanking all members in a prompt, friendly and professional manner.
• Resolves member concerns in a courteous and timely manner and escalates issues to management when necessary.
• Maintains and exhibits clear understanding of merchandise protection procedures and shrink alert protocols.
• Reviews and maintains the AP Alert Binder according to AP standards.
• Follows the BEST (bottom of the cart, electronics, self‑checkout, and thanking the member) procedures, cross‑checking merchandise to register receipts, verifying high‑value items, recording receipt discrepancies, and notifying front line to rectify issues.
• Audits Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery according to company procedures.
• Ensures execution of repack awareness guidelines by inspecting known repack articles.
• Monitors member and visitor traffic entering and exiting the club.
• Responds to Electronic Article Surveillance (EAS) alarms according to established response procedures.
• Maintains high standards of safety for members and team members.
• Inspects bags, backpacks, briefcases, and lunch boxes of team members, members, and vendors as they leave the building.
• Processes empty water jug return vouchers to members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.
• Regular, predictable, full attendance is an essential function of this job.

Qualifications

• Strong interpersonal skills and attention to detail.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age (19 in Indiana; 21 in Delaware).

Job Conditions

• All time spent standing and moving on hard surfaces.
• Occasional bending, pulling, reaching, stooping, and climbing ladders/step stools.
• May require occasional lifting up to 30 lb.
• Exposure to both indoor and outdoor temperatures.

Benefits

• Weekly pay.
• Free BJ’s Memberships – complimentary Club Card Membership plus a free Supplemental Membership for a household member.
• Generous paid time off (vacation, personal, sick days, holidays, bereavement, jury duty).
• Flexible and affordable health benefits – three medical plans, optional dental, vision, HSA, and flexible spending accounts.
• 401(k) retirement savings plan with company match (available to team members 18 and older).
• Employee Stock Purchase Plan – purchase shares at a 15 % discount via after‑tax payroll deductions.
• Eligibility requirements vary by position.

Pay

The estimated compensation range for this position is $17.50 – $21.00 per hour.