Retail Customer Service Associate Part Time

About the role

Responsible for performing merchandise protection procedures, monitoring entrance and exit activity, and providing superior customer service to members. Team members carry out assigned job functions, support the application of club policies, procedures and compliance, and strive for flawless execution while acting with honesty and integrity. They ensure a safe and positive environment for members and teammates, embrace inclusion and diversity, work as a team to achieve goals, move with speed and agility, innovate and adapt, and maintain a friendly and positive attitude. Members receive service excellence at all points of contact, concerns are resolved and de‑escalated, and a safe, positive experience is upheld. Daily commitment to GOLD Member Standards (Greet, Anticipate, Appreciate) and Fast, Friendly, Full, Fresh, Clean Club Standards is expected, including knowing the business by accessing production and financial performance reports and seeing the impact of consistent execution.

Responsibilities

• Deliver superior member service: greet, assist, and thank members promptly, friendly, and professionally.
• Resolve member concerns courteously and timely; escalate to management when necessary.
• Maintain clear understanding of merchandise protection procedures and shrink alert protocols.
• Review and maintain the AP Alert Binder according to AP standards.
• Follow BEST procedures (bottom of the cart, electronics, self‑checkout, thanking the member), including cross‑checking merchandise to register receipts and verifying high‑dollar items.
• Record register receipt discrepancies and notify front line for immediate correction.
• Audit Express Pay, BOPIC, Curbside Pick‑up, and Same Day Delivery per company procedures.
• Ensure execution of repack awareness guidelines by inspecting known repack articles.
• Monitor member and visitor traffic entering and exiting the club.
• Respond to Electronic Article Surveillance (EAS) alarms per established procedures.
• Maintain high safety standards for members and team members.
• Inspect team members, members, and vendors’ bags, backpacks, briefcases, and lunch boxes as they leave the building.
• Process empty water jug return vouchers for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance.

Qualifications

• Strong interpersonal skills and attention to detail required.
• Basic math skills preferred.
• Ability to use a smart handheld device.
• Must successfully complete required training and certification processes.
• Must be employed with the company for at least 6 months.
• At least 18 years of age (Indiana – 19 years; Delaware – 21 years).

Skills

• Strong interpersonal skills
• Attention to detail
• Basic math skills
• Ability to use a smart handheld device

Benefits

• Weekly pay – get paid every week.
• Free BJ’s Memberships – complimentary The Club Card Membership plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off – vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits – choose from three medical plans; optional dental, vision, Health Savings Account (HSA), and flexible spending account options.
• 401(k) Retirement Savings Plan – company match available to team members 18 and older.
• Employee Stock Purchase Plan – accumulate funds via after‑tax payroll deductions to purchase BJ’s common stock at a 15% discount.
• Eligibility requirements vary by position.

Pay

The pay range for this position starts at $16.25 per hour.