Retail Customer Service Associate (Cashier)

At PGA TOUR Superstore, we are always looking for enthusiastic, self-motivated, flexible individuals who share a passion for helping transform our business. As one of the fastest-growing specialty retailers, we are dedicated to hiring selfless team players from different backgrounds to influence the growth of our organization. Part of the Arthur M. Blank Family of Businesses, PGA TOUR Superstore continuously strives to create a family culture for our Associates—driven by our vision to inspire people through golf and tennis.

About the role

Reporting to the Sales and Service Manager, a Customer Service Associate is responsible for engaging Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. The role helps drive sales and ensure a best-in-class Customer experience.

Responsibilities

• Engage with every Customer encountered and offer world-class service by leveraging PGATSS Service behaviors.
• Focus on building lasting relationships that keep the Customer coming back.
• Greet and engage Customers throughout the Front-End areas (Cashier Area, Club Desk).
• Execute all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, and coupons.
• Assist in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premiere stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).
• Answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up to date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Be a champion of the products and services offerings, and inform, educate, and promote offerings to Customers.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Requirements

• High School Diploma or equivalent.
• Retail sales, customer service, or similar experience preferred.
• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.
• Must be able to maintain flexible availability, including nights, weekends, and holidays.

Skills

• Communication: Strong listening and interpersonal skills; good verbal and written communication skills; ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Business Acumen: Ability to quickly learn business acumen with appropriate training.
• Accountability: Strong self-accountability and a proactive drive for results.

Pay

$15.00 - $17.00 USD Hourly