Retail Customer Service Associate (Cashier)

Overview

At PGA TOUR Superstore, we seek enthusiastic, self-motivated, and flexible individuals passionate about transforming our business. As part of the Arthur M. Blank Family of Businesses, we strive to create a family culture for our Associates, driving growth through golf and tennis.

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate engages Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area.

Key Responsibilities

• Engage with every Customer encountered and offer world-class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep the Customer coming back.
• Greet and engage Customers throughout the Front-End areas (Cashier Area, Club Desk).
• Execute all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Absorb and maintain a clean, professional presentation in the Front-End area at all times.
• Handle payments securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).
• Offer product information, assist with basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up-to-date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication, and ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service, or similar experience preferred.

Working Conditions and Physical Demands

• Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.

Benefits

PGA TOUR Superstore offers a competitive hourly wage of $15.00 - $17.00 per hour.

Pay

$15.00 - $17.00 USD Hourly

Schedule

Nights, weekends, and holidays are available.