Retail Customer Service Associate (Cashier)

Overview

At PGA TOUR Superstore, we seek enthusiastic, self-motivated, and flexible individuals passionate about transforming our business. As part of the Arthur M. Blank Family of Businesses, we aim to hire team players from diverse backgrounds to support our organizational growth.

Position Summary

Reporting to the Sales and Service Manager, a Customer Service Associate engages Customers in the Cashier Area and Club Desk, ensuring excellent service throughout the checkout process. Duties include processing returns, exchanges, gift cards, and promotions, while maintaining a clean, organized front-end area.

Key Responsibilities

• Engage with every Customer encountered and offer world-class service by leveraging PGATSS Service behaviors.
• Build lasting relationships that keep the Customer coming back.
• Greet and engage Customers throughout the Front-End areas (Cashier Area, Club Desk).
• Execute all Front-End operations such as returns, exchanges, gift cards, lesson redemptions, loyalty program awards, discounts, promotions, coupons, etc.
• Aid in keeping Front-End areas (Cashier Area, Club Desk) merchandise presence at a premier stock and visual level to drive sales and the Customer experience.
• Ensure all Front-End equipment and supplies are always maintained and operational.
• Demonstrate a culture of ethical conduct, safety, and compliance across all departments.
• Maintain the Front-End area in a clean, professional presentation at all times.
• Accept cash, credit/debit card payments, and gift cards securely, ensuring all transactions are processed correctly and efficiently in accordance with Standard Operating Procedures (SOP).
• Offer product information, answer basic product questions, provide store information, and direct Customers to specific store areas or team members when needed.
• Stay up-to-date on upcoming merchandising promotions and marketing events to maintain a strong merchandising presence throughout the life cycle of a promotion by utilizing bulletins on The Links.
• Provide consistent feedback to the Sales and Service Manager on operational and merchandising opportunities to maintain the best-in-class experience for our Customers.

Qualifications and Skills Required

• Communication: Strong listening and interpersonal skills, good verbal and written communication, and ability to communicate cross-functionally.
• Computer: Basic computer skills with a working knowledge of Microsoft Office Suite.
• Organization: Ability to organize multiple priorities to meet deadlines and objectives.
• Education: High School Diploma or equivalent.
• Experience: Retail sales, customer service, or similar experience preferred.

Working Conditions and Physical Demands

Must be able to stand for extended periods of time, climb up and down a ladder, move throughout the store, and lift a 30 lb. box overhead.

Schedule

Must be able to maintain flexible availability, including nights, weekends, and holidays.

Business Acumen

Ability to quickly learn business acumen with appropriate training.

Accountability

Candidates should demonstrate strong self-accountability and a proactive drive for results.

Benefits

Not specified.

Pay

15.00 - 17.00 USD Hourly

Schedule

Flexible availability, including nights, weekends, and holidays.

Skills

Not specified.

Benefits

Not specified.

Pay

15.00 - 17.00 USD Hourly

Legal Information

PGA TOUR Superstore is an Equal Opportunity Employer. We comply with all laws prohibiting discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status. We prohibit retaliation against anyone for making such a report. We comply with all laws that prohibit discrimination based on race, color, religion, sex/gender, age (40 and over), national origin, ancestry, citizenship status, physical or mental disability, veteran status, marital status, genetic information, and any other legally protected status.