Retail Customer Service Associate

Essential Functions

• Provide excellent service to customers.
• Treat all team members, vendors, and customers with courtesy and respect.
• Greet and assist customers in a positive, approachable manner.
• Answer questions and resolve customer concerns.
• Advise customers on solutions to projects and problems.
• Offer solutions with add-on sales when appropriate.
• Perform any necessary customer service tasks including but not limited to; cutting keys, filling propane, running register, assisting with rental transactions, etc.
• Provide services to customers at point of sale, including, but not limited to; running register, bagging items, assisting with loading products, answering inquiries, etc.
• Recover department daily ensuring; inventory is fronted, faced and in correct place, aisles are clean, organized and free of obstructions.
• Maintain proper inventory levels by monitoring and adjusting min / max order points, working back stock and making inventory adjustments as needed.
• Order inventory as necessary, and complete purchase orders and other related paperwork.
• Complete cycle counts as required.
• Update prices as assigned.
• Open and close store as assigned.
• Store maintenance as needed including but not limited to; cleaning common areas, trash removal, parking lot and sidewalk sweeping, and snow removal.
• Always continue to make customers a priority while working your department.
• Ensure a safe working environment. Maintain situational awareness. Identify and report any safety issues or concerns to management.
• Help out in other departments as necessary.
• Follow all company policies and procedures.

Work Competencies

• Customer Service
• Teamwork
• Attention to detail
• Communication

Physical Demands

• Prolonged periods of standing and walking throughout the day.
• Must be able to lift up to 20 lbs at times.

Position Type and Expected Hours of Work

• This is a full-time position, scheduled up to 40 hrs/week.
• Days and hours of work vary.
• Must be available to work days, evenings and weekends.

Required Education and Experience

• High School Diploma or GED
• 2+ years of customer service experience
• 1+ years of retail job experience
• Product knowledge of items in assigned department

Benefits

(Not specified)

Schedule

• This position is scheduled up to 40 hours/week.
• Days and hours of work vary.
• Must be available to work days, evenings and weekends.

Pay

(Not specified)

Qualifications

(Not specified)

Skills

(Not specified)

Benefits

(Not specified)