Retail Customer Service Associate
FedEx Office · Pompano Beach, FL · 3 wk ago
Customer ServiceFull-time
General Duties and Responsibilities
- Fulfills instructions from supervisors and assists other team members in store functions
- Trains store team members
- Demonstrates consultative behaviors to understand customer needs and provide expert advice on printing, signs, and graphics
- Provides an outstanding customer service experience by anticipating and resolving customer issues
- Takes complex customer orders, provides accurate pricing, and prepares goods for shipping
- Maintains a safe, clean, and orderly retail store
- Ensures confidentiality of customer data and handles financial transactions accurately
- Cleans, repairs, and stocks retail store equipment and supplies
- Supports the store’s merchandising efforts and maintains proper display of products and signage
- Completes required financial paperwork and assists with financial reporting
- Follows FedEx Office standard operating procedures and adheres to all policies and procedures
Minimum Qualifications and Requirements
- High school diploma or equivalent education
- 6+ months of specialized experience
- Excellent verbal and written communication skills
Essential Functions
- Ability to stand during entire shift, excluding meal and rest periods
- Ability to move and lift 55 pounds
- Ability to bend/twist at the waist and knees
- Ability to communicate effectively with customers, vendors, and other team members
- Ability to perform work activities requiring cooperation and instruction
- Ability to function in a fast-paced environment, under substantial pressure
- Ability to maintain attention and concentration for extended periods of time
- Ability to work with minimal supervision
- Able to report regularly to work and maintain established business hours
Preferred Qualifications
- Works with management to reduce company costs and optimize profitability
- Applies Quality concepts in daily activities
- Supports FedEx Office Quality initiatives
Pay
Not specified
Benefits
Not specified
Skills
Not specified
Benefits
Not specified
Pay
Not specified
Schedule
Not specified