Retail Customer Service Associate

About the role

The Store Consultant is responsible for delivering a positive customer experience, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. They are knowledgeable in all areas of the Store's business, including print, signs & graphics, and shipping. Key responsibilities include taking orders, coordinating activities, providing pricing and product information, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks based on priority.

Responsibilities

• Fulfills complex customer orders using order systems and provides accurate pricing information
• Assembles parcels and prepares goods for shipping by wrapping items in insulation, inserting items into shipping containers, weighing packages, and affixing labels to parcels
• Operates and maintains a wide variety of equipment, moving boxes and equipment, stocking materials, managing the production queue and output, managing complex projects, managing retail supply, and completing assigned tasks based on priority

Requirements

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills
• Ability to stand during entire shift, excluding meal and rest periods
• Ability to move and lift 55 pounds
• Ability, on a consistent basis, to bend/twist at the waist and knees
• Ability, on a consistent basis, to communicate effectively with customers, vendors, and other team members
• Ability, on a consistent basis, to perform work activities requiring cooperation and instruction
• Ability, on a consistent basis, to function in a fast-paced environment, under substantial pressure
• Ability, on a consistent basis, to maintain attention and concentration for extended periods of time
• Ability, on a consistent basis, to work with minimal supervision
• Ability, on a consistent basis, to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position

Qualifications

• High school diploma or equivalent education
• 6+ months of specialized experience
• Excellent verbal and written communication skills

Skills

• Consultative selling skills
• Customer service skills
• Equipment operation and maintenance
• Order processing
• Shipping and packing
• Stock management
• Project management

Benefits

Details on benefits will be provided upon hire.

Pay

Details on pay will be provided upon hire.

Schedule

Details on schedule will be provided upon hire.